Christian Bozeat, AV consultant and project manager

Does the AV industry need to rethink how it serves its customers? There are roles and approaches missing that we must address now. What can we learn from the IT industry so we can manage procurement and implementations better? Which comes first, the services or the service support platform? And don’t forget skill set management.

The commoditisation of AV doesn’t mean it’s any less difficult to deploy. You still require quality, stable systems, especially with working practices changing. Welcome to the world of change management.