What is a Process Redesign?

Process Redesign: Redesigning an outdated process or operating procedure creates an Automated Business Process (ABP). This ABP can increase productivity, quality, employee experience, customer satisfaction, and Return On Investment (ROI).

This video covers the definition of process redesign, the benefits, what will prompt a process redesign and ideas on where to begin your journey.

00:00 Introduction
00:32 Process Redesign Definition
00:55 The Benefits of Process Redesign
01:30 What Prompts a Process Redesign?
02:01 Automation Ideas