ISO 9001:2015 Clause 10.2 Corrective Action Reporting Simplified. ISO 9001:2015

Corrective Action Report is one of the key procedures in ISO-based management systems, used to generate solutions to nonconformities. Corrective actions are imperative in dealing with issues may it be customer complaints, work backlog or breakdowns. The goal of corrective action reports is to provide correction, guide process owners in the root-cause analysis and develop actions that will prevent recurrence of nonconformities.

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Comment below on your questions regarding Corrective Action Reporting...

[akosiLeleg]

Thank God I stumbled on this! I was looking for videos to review because we'll be having IQA next week!!! 😭 Thank you Sir and AGF Consulting Group for sharing this. 🙏

[srinivasrao]

Your videos are of great help for my HR dept. AGG.

[laavanyasureshkumar]

All your videos are very helpful, when are you planning to give a webinar on clause 8 & 9(Operations & Performance evaluation)

[arongailaquino]

Wow this help a lot..:) Thank you so much AGF :)

[alvinho]

my take on this.

8.7 talks about how an organization identify (non-conformity output) and prevent their unintended use or delivery

Correction is an immediate action because nobody wants defective products/services delivered to customers. It doesn't involve analyzing the root cause at this point.

Corrective is what you will do. This is where 8.7.2 and 10.2 relates to each other.

10.2 talks about the details on how to approach a non-conformity

In short, after correction, a corrective action follows.

There's no need to separate correction from corrective action report. Having two (2) forms is a waste of time. Simple is best.

F-913-001 is a fishbone diagram made into a table form

It is simply Why-why analysis. Not 3 Why's. Not 5 Why's.

[raafatatta]

Your CA Report not include ( review Risk & opportunist ) FOR UPDATE

[chewchinchuan]

Verification is on the correction or corrective action or both??

[AbuYemen]

It means that if there is no root cause analysis the corrective action is not acceptable.

[cynthiarabadam]

can you give example on how to deal with consequences, thank you

[Bluestarcmi]

8.7 is not correction. May title na nga yong standard. 8.7 is control of nonconforming outputs. One of the actions lang yong Correction dyan which clause is 8.7.1 (a), yong ibang action dyan sa 8.7 is mitigation and obtaining authorization. At hindi lang 8.7 ang may correction, 10.2.1 (a) is also Correction! There is a reason why magkahiwalay ang clause 8.7 sa 10.2. Nonconforming outputs are not always a nonconformity.