3 Negotiation Mistakes That Are Hurting Your Deals | Chris Voss

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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Thanks for watching!

[richers]

Totally agreed. Customer service people who mindlessly respond with “I understand” when I express a concern on a situation has become one of my many pet peeves.

[roboliver]

That’s a valid point about listening to respond and useful to life beyond negotiation.

[CriminalScrutinyTV]

This guy is the man, this information is so crucial I don’t think people get how crucial it is.

[sbmh]

Great video, Chris!
A video with tips on negotiating with Narssicists would be great!

[bubbles]

Happy Thanksgiving Chris and Brandon. "Voss is Boss". My gift to you.

[jt]

Thanks, Chris. As someone who is more inclined towards engineering and philosophy, this all makes complete sense: I've been doing pretty much exactly the opposite of what I'm "supposed" to be doing. Basically, this tells me that sincerity and honesty are not sought. Says a lot about human beings.

[jabezkikurui]

I'm from kenya 🇰🇪 and it seems you are the kind of persom that would look to hear 'that's right' from the person you're talking to just to make them feel understood.

[shaundowling]

I like these negotiation tips Chris. Thanks. One thing you should consider is that the majority of people in the world who negotiate in English are not 100% fluent in understanding. And I would suggest that negotiation between different cultures requires a more subtle view in able to teach people these strategies. Listening to understand is the first step for many non English speakers, then a listening to respond is the second. Time is needed and also time to think is a strategy we can benefit from. There was an article in the economist a few years ago explain the different cultures and strategies used by people whose first language is not English, which its about 90% or all people who need to negotiate I would guess, in the world. The article showed how much better non natives are at negotiating. Sorry I do not have the link but I used it with my diplomats. Listening requires an aspect of thought and silence or pausing, for want of a better word, and I would like to know, as a negotiation strategy, if you have anything that could help these people. Thanks again.

[gabigabi]

Been a Black Swan student for a while and I still make these mistakes.

[Dabu-Dabu]

This stuff is awesome. I've been droping No oriented questions at work; looks like stuff that previously wouldn't even budge, way above my paygrade will now change signifficantly (it was about delegating entire process to anohter team, so that ours could focus more on core responsibilities). And that knowledge is free.. I mean, come on

[munyabrownn]

The way you speak alone is enough to capture me... Thank you for the channel. It has helped me a lot in my businesses

[Julie-nsvh]

Happy thanksgiving 🍁 could you do a video on how to communicate with toxic family during the holidays?

[YoshevElazarMikael]

Listening is the tool that drives empathy, and empathy is the key, to getting the most out of the deal, for everyone who is involved.

[SwarfcastPodcast]

"Yes" Bad! No "good"! I use this every day! "I understand" so true.

[carloseduardonaranjosuarez]

Thank you very much Chris, great content you have recorded on this video, thank you

[TheBusinessRenovator]

I have been a fan and a student for about 3 years - The Masterclass is gold, recommend and I coach others on the Chris' Black Swan methods, oral and written has been a game changer... Thank you Chris

[donnalesiv]

True. Don't you hate it when someone is only listening to respond.

[kirkhepburnmiddleagedwhiteguy]

Is this a bad time to wish the Black Swan team a Happy Thanksgiving?

[T..C..M]

Question! Is there gonna be a sequel to NSD? Even about another topic? I've listened to the book around 35 times and know it by heart, it's like I'm chasing the dragon to get that feeling I had during the first read in 11/2019! Life changing book!

[RyseMaxwell]

I need like a 20 to 100 go-to no-oriented questions.