Call Of Duty Cold War To play this you'll need to buy it (READ DESCRIPTION) @XboxSupport @Treyarch

PLEASE CLICK THIS LINK AS IT'S MICROSOFT RESPONSE TO THIS ISSUE; Sadly I tried and I cannot mimic the same issue, so I cannot find a way to Reverse engineer it. I AM TRULY SORRY

DON'T DELETE THE CONTENT PACKS
(Possible fix by Dustin): Delete Saved Data from the manage games and apps section
This does NOT delete your in-game files/achievements as those are cloud-based
(Possible fix by Luh): FOR ANYONE WHO IS HAVING THIS ISSUE PLEASE READ THIS
I HAVE THE FIX:
1. I preordered the game and was billed for it twice costing me $180

2. I obviously did the logical thing and refunded the duplicate order

3. Three to four days later i woke up pumped for some sweet cod action to get this message "to play this game, you'll need to buy it"

4. I uninstalled hoping i could reinstall the game and restore the content... Nope!

5. I checked my order history on my xbox and noticed something important. The status on BOTH orders were refunded

6. FIX TO THIS the order history has simply not caught up with the refund proclaiming you own the game yet, not letting you play. Simply buy the version of the game you want and Microsoft will do the rest! ❤

Response from Team Xbox Via Twitter:
We're aware that users who purchased the Call of Duty: Black Ops Cold War Ultimate Bundle are being asked to repurchase the title. Our engineers are engaged and looking into the issue. Please check back here and on our status site for updates 1/2

If you've preordered the ultimate edition and are being prompted to repurchase the title, then please go to My Games and Apps - full library - and select Call of Duty: Black Ops Cold War. From here users should be able to launch, download DLC, and/or install this content. 2/2
Quote Tweet

Call of Duty: Black Ops Cold War
Some players have been billed twice for their game.
We're working out if you're impacted and will make sure that you're refunded for your duplicate purchase. In the meantime please hold tight as our support teams are working hard to make sure we get this taken care of.

If you're trying to purchase the Ultimate Edition offered via Call of Duty Warzone, please make sure you haven't already purchased or pre-ordered the game before hitting the Buy button. To do this, go to My games and apps - Full library and select Call of Duty: Black Ops Cold War. If you see it there, it means you already own it and can download it, along with the DLC.

Some players were able to play the game, but are now getting a message asking them to purchase.
This may have happened if you pre-ordered the game, but we weren't able to bill you for it, so the game license was revoked. The best way to get around this is to check your order history and make sure you see the pre-order failed, and try purchasing the game again.

Some players are playing the Xbox One version on Xbox Series X|S.
To make sure you’re playing the correct version of the game, here are a couple of things that you can check:
Make sure that you purchased the Cross-Gen or Unlimited Edition of the game – the Standard Edition only contains the Xbox One version

If you purchased the Cross-Gen or Ultimate Edition, make sure that you’re playing the version optimized for Xbox Series X|S – you will have two versions of the game installed (Xbox One and Xbox Series X|S). To verify you’re running the Xbox Series X|S version, open your game collection and use the filter to select Optimized for Xbox Series X|S, or look for the version of the game with the X|S badge as highlighted below.

Some players are seeing large download sizes when downloading the Cross-Gen or Ultimate Edition.
If you own the Cross-Gen or Ultimate Edition, you’ll receive two versions of the game on Xbox Series X|S – the Xbox One version (89GB), and the Xbox Series X|S version (up to183GB). These are separate versions of the game, and you can choose which one to play by filtering on Games for Xbox One or Games for Xbox Series X|S. To manage the content that’s installed, highlight the game title in your collection, press the menu button, and select Manage game and add-ons. From there you can choose which content is installed and which can be removed. For more info on dual-generation games, check out this support page.

For any other issues relating to Call of Duty: Black Ops Cold war, visit the Activision Support site.

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[luhtaro]

FOR ANYONE WHO IS HAVING THIS ISSUE PLEASE READ THIS
*I HAVE THE FIX*




1. I preordered the game and was billed for it twice costing me $180

2. I obviously did the logical thing and refunded the duplicate order

3. Three to four days later i woke up pumped for some sweet cod action to get this message "to play this game, you'll need to buy it"

4. I uninstalled hoping i could reinstall the game and restore the content... Nope!

5. I checked my order history on my xbox and noticed something important. The *status* on *BOTH* orders were *refunded*

6. *FIX TO THIS* the order history has simply not caught up with the refund proclaiming you own the game yet, not letting you play. Simply buy the version of the game you want and Microsoft will do the rest! ❤

[username_]

i got to play this game for a few days now and today all of the sudden i couldn't play it even tho i still own the game

[arthurmorgan]

I bought it and uninstalled it to see if that was the issue and it's no where too be found and a lot of people have the money to purchase it again but I don't

[zs]

It’s been happening with most of the pre-order games I got. Like Valhalla, cyberpunk, and Cold War

[pluto]

So I have the standard addition I was playing it last night woke up and said “you’ll need to buy the game to play”

[legoshi]

Crashes are the issue of the game .

Let us hope. Everyone pray that it will be fixed on a later patch.

[SavageSKUM]

Thanks for mentioning your friends situation, same thing happened to me about my payment method! It used a card I haven’t had for years instead of what I originally used!

[cherrywood]

So I have the Xbox one S and I bought the game disc for Xbox one someone sold it to me even though I have the disk it’s telling me to still buy the game like purchase it do I purchase it?

[Deisty]

Same here I got this problem and no I checked with my bank they took the money already but why did it declined then? I bought the game on pre-order in my xbox store. A lot of people is complaining about that on rebbit, Twitter on the call of duty page. I was able to play it for 3 days and suddenly I don't own the game anymore at least they could give the money back :/

[mikahdogg]

Right when I click on the screen it says "do you own this game" but I pre ordered it so I don't have a disk. I got a new xbox and ever since it hasn't worked

[ntrhyl]

its happening to me but on every single game ive payed for, most of them are old and have already played them tons but it just suddenly said this on everything

[IanDemons]

It says Status: Failed but I still got charged for it

[unknownmanufacturer]

I'm about to sue them they still never fixed it I've tried everything ticket after ticket and nothing was done who else wants to get there money back

[bonnielv]

What if it says “Declined”? Because it’s saying I don’t own mw2 but when I go to the site it says my order was declined and I pre ordered it like 3-2 months ago

[bigfatboy]

I preordered valhalla and cold war and this hasn’t been happening until today, i play and prestiged and i go to sleep and wake up about to play and this is happening.

[GvsOnly]

I hope that this is fixed quickly I felt as if I’ve done something wrong when I know I paid $65 for the $59 dollar copy

[bergboyz]

I’ve been playing the game for almost 2 weeks and now it says the blackout trial is over or something I have bought the game and now I went to the Microsoft store then it’s making me redownload the whole thing

[PaulTheInnocent]

Thank you so much man. I was mad as hell two days ago I couldn’t play my game before.

[dong]

So the update recently came out, but here I am today and it doesn’t work for me. The money thing also happened to me where it charged the game around three times. And I refunded two of the times it bought by itself. And now it says I can’t play the game because I don’t own it. I checked their Twitter and that bugged was supposedly fixed 20 hours ago. RIP

[alastairutley]

Mine don’t work and I followed the steps and didn’t work