What should I do if the camera fails to configure the network

[dimswick]

I try all step dont work, i solved the problem with change securty nerwork wifi from wpa 3 personal change to wpa 3 personal + wpa 2 psk(aes) its work

[kerajel]

Turn any VPN services off while setting the device up

[emanuelcastro]

Hello, I got a SIM card and put it in instantly, and it didn't work. Should've put it in a phone frst?
Also, will it cost me to use the SIM card, like you would by paying for a phone line?

[GRUPOOYDSCRL]

Fallo el registro de plataforma, eso es lo ultimo que dice. A que se debera?

[mdsahajan]

Registration to ezviz platform failed.
How should I do this error is showing

[thembelanimdunge]

I have recently brought a house with 2x Ezviz camera however I am unable to add both devices. The previous don't remember the login details. How can I remove the previous owner and add these devices on my profile

[thabeckslife]

I have sent numerous emails to solve this issue. The camera doesn't broadcast its own Access Point to continue the set up process. I am willing to understand if there is a bypass to this or if there is a way to connect it to the PC and upgrade/downgrade the firmware.

[lucasvelez]

I just solved this bullshit! I tried a few things But not sure which one made the trick
Update the app to the latest version.
Then I tried to connect via Wi-Fi, and it failed. I then opted a different method and went with wired connection. I got it in, and went straight to update the camera's firmware. And selected my home wi-fi.
Sometimes when I unplugged the cord, It wouldn't recognize the wi-fi network. Very frustrating!
I then jumped to check on my rooter specs. Make sure it is on 2.4Gghz otherwise it won't work at all! I then tried again with connecting through the cord, selecting wifi network and updating firmware. Then it only worked
After the first one done, I paired three others directly to Wi-Fi
So I believe it is an issue regarding the app with the wi-fi. Once it recognizes the network You're good to go

[fredk]

Problem solved: Reset the camera, unplug it and plug it back in again and place it directly on top of the modem. I tried what the video showed a dozen times and it wouldn't work. When I did this, it worked the first time.

[vinayp]

Fail to play video (260063) - any solution?

[novacaldera]

If you know what's good for you, stay away from Ezviz cameras. I have about 12 H3 3K cameras and I'm really battling to connect them whether via LAN or Wifi. These crappy cameras keep disconnecting after. Others simply won't pick up WiFi signal despite not having obstacles between them and the router. As for the LAN cable, I don't know why they have the the LAN port because you simply can't connect them from your router using a LAN cable. They are absolute crap!!!!

[yasserokasha]

I am a customer paid for your service. Why you are blocking the service on my country?? Any company follow politics shall not be respected

[Longingneat]

I am so frustrated and disappointed! I succeeded in connecting our db2 doorbell to the network several time, so the setup works but sometimes, for reasons I cannot explain it disconnects and I have such a hard time reconnecting it! The wifi test ist successfull. I do not know what to so. I am so upset and regret buying this brand!

[aldworth]

Why a camera company would make a camera that you need to either put a qr code directly in front of the camera or read a serial number off the camera is beyond me. The camera I've mounted on my house wall 2 stories up 😂😂 the main question is why? Why can't I just connect my camera to a new WiFi in the app, please make things more user friendly especially things that are going to be out of reach by their very nature

[memesbyUmair]

ezviz application cannot connected to other brands maufactored devices so your vedio is not useful to me ...because i'm not ezviz device user..