Amazon CEO: Focus on customer is key

Amazon CEO Jeff Bezos says the key to success for Amazon and The Washington Post is putting their customers first.

[cedarpoplar]

But, in a small grocery store who comes first is the relationship between employees. If the customer senses a friendly environment they'll want to know more about the product you're selling. If they sense you're a bunch of hooligans, they will walk away feeling very disappointed.

I've seen things happen like this

[cathyzhang]

They have very streamlined supply chain processes, that is why they are sucessful.

[emevr]

This is why Amazon is #1 when it comes to customer service

[Chadisms]

Henry Ford lowered the Model T price over 7 years and made it better each year. Bezos is taking a page right out of Fords book. Smart!

[kingofheartsxyz]

Just wana salute this guy . .made a fortune of around 80-billion ... from his creative intelligence .

[mk-gjuw]

If only I invested in Amazon when this video was released

[davidandrews]

Is this why your customer service and leadership team flat out lied to me about an order. "No delay", "right on track to arrive on time", "you'll get your order on time we guarantee it"...it was the same lies with the leadership team promising and guaranteeing my order. I then get an email to approve of the delay for the very same order that all these very same people just promised and guaranteed to me would arrive on time. 6 orders theyve done this with. I'd love to get the stuff anywhere else but since its sold exclusively through amazon here we sit there again and go on how much you value customers!

[kyungheeoh]

So wonderful!
Thank you so much Lord again for Supportings and Connectings endlessly!

Thank you so much for sharing!
So special!
God bless all!
God bless AMERICA!

[sirediedhiou]

Mes respects, je pense que le varie focus, est surtout le milioni les camps , les leadership bref l'economie est particuliere et par fois specifiche, confrontale, ideale, solution, analitiche ou operationnelle... bref derriere chaquue, projet, une invantion:il y le focus, une necessite(voir comment on est arrive a c'è les resaux siciaux pour fornire et avancer on besoins de focus particulier...!

[zratuzZ]

This is absolute bs. Amazon doesn't gaf about their customers at ALL... Over an hour of my time wasted for the idiots to pass me to 3 different people, lie to me, and not do A DAMN thing to fix their errors... Absolutely despicable!

[FineArtVideoGallery]

putting their customers first... and sellers behind!

[mohammadtayyabkhankakar]

When they use not when they buy the devices... Great.

[kristenstewart]

I wonder if he sits at home and listens to the anguished calls of the Amazon Sellers as they are tormented beyond measure.

[happyicare]

Jefff eres un crack llevame al Caribeee

[Ale-hesj]

Does anyone else notice how many bot comments there are in this video?

[FF]

At work you can't find passion, do it with a 100 % positive attitude. Passion will come # Jenny Trinh

[jamiehunt]

Vet different approach from most companies? Xbox, Playstation, Nintendo... Need I go on ?

[keithb]

premium products? that's how I could tell this was an older video...

[johnnyv]

Just so u know I tried to talk to AMAZON customer service about a account issue today. And I could barely understand him . The guy was very rude. And hard to hear. And had a fan over his mic, so between his bad attitude and accent, and on top of all of that. He fell asleep while talking to me. Amazon, your customer service sucks ass

[fruitninja]

what about employees getting higher wages and work life balance?