How to get the support you need on the Hik-Partner Pro App

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I have a ds-7608ni-q2-8p, i bought a vikylin camera HDW2431TM-AS-S2  i activated green checkmark in the nvr, camera works good on continous recording, BUT IN OSD- EVENT- can't enable motion detection and do not show the red squares areas when i press apply and error appear ** ERROR setting failed. WHAT CAN BE? cant find answers, i have 2 other cameras and i cant enable morion detection withou problem.

I upgraded firmware and downgrade, the vikylin camera cant enable motion detection on the hikvision nvr

RaulPerrs-lzfz