How To Set Up Facebook Automated Responses

Even though none of your customers or clients want to feel like they’re talking to an automated responses, Facebook has given us some great tools to improve our customer service. And some of these will improve your non-automated communication too!

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[jenniehrdlicka]

Best explanation of how to do this. I searched for at least 30 minutes and couldn't find the settings. Facebooks instructions are not correct at this time. They don't give examples or quick links. Thank you Jerry!

[EvgenyGenchev]

I am trying to set up mine with some links to redirect people. However the links are not clickable but just appear as text. Do you have an idea how to resolve this?

[liriesahitii]

Is it possible to use the Facebook messenger with an automatic message, without having any other website?

[norbertvillas]

Hi I hope you will answer my question. I just want to ask if, how do you add a follow up question after clicking the first one? In my page it has add button but beside it is not input message but add weblink URL

[metanoia]

Anyone having problems with FB Business' automated response? Ours just stopped working about 2 weeks ago. We tried turning it on then off and even recreated the automation but still not working. I also can't find any solutions or even contact support for FB Business. Any ideas?

[SkelaArtist]

I was wondering if you would know Do you still get notifications on your phone of new Message Alerts if you have it set up as “away message” ? Also if the time zone is set for a certain time does that mean I won’t see notification Alerts of new messages? Please let me know I’m trying to figure it out. Thanks in advance.

[nederlandslerenmetsofie]

Hi! Thank you for this video. I have a question. I set up the FAQ and typed all the answers, but when a client clicks on one of the questions, Facebook doesn’t send the automatic response. What am I doing wrong?

[JewishRockMusic]

I was not able to find any Messenger in left column from my page settings. Must have changed everything around again.

[warminipainting]

Hi Jerry, just seen this particular video and it's timing couldn't be better.
In the past I had seen other business pages with a 'FAQ' box which appears towards to top of the page.
I have done 5 questions and 5 answers as per your info and online elsewhere, 24 hours ago.
I've checked my business page and still no FAQ box.
Anything I'm not realising?
Thanks, Geoff

[patriciabowen]

How do u setup auto response to person who sent u starts

[ajmofficial]

i think sir... pls help me... the frequently asked questions dont work... i mean there are no options on customers end

[hannahchan]

hey jerry, really like your videos! but after i set up frequently asked question, they can not receive the auto reply even they chose thoese question to send me, why this happend?

[GinoDiCaprio]

I know how to do automatic responses on my business page, but how can I do it on my public page?

[susanhoney]

Thank you for this video! Quick question….when I set up an instant reply, it won’t let me save it. Could you please explain what I’m missing?

[RichMindset-RM]

Frequently asked questions not working for me. They can choose one of the pre chosen questions for exampe "when are you open" but it doesn't auto reply! I have written an asnwer but it does not show up

[kaipamurthy]

Sir can we censor posts in what’s app group.

[joelleguerin]

can i do this for my personal account? because people are harassing me on my personal account and not texting me through my business account

[MichiganPeatMoss]

Nov 2021: Is that what I just clicked on? This ad had a script with about six different pre-loaded questions. Caught me off guard. I'd rather send a message when I'm READY to ask a question, but no stone goes unturned in this era of advertising... :/

[losangulos]

Hello, i dont see anywhere that inbox button on my facebook page, or that whole menu to the left for that matter? any suggestions where can i get to it? thank you.

[RagTimeRage]

I have setup auto reply. So whenever someone tries to contact me the instant message is shown but after some time if the same guy is contacting then again the instant reply shows.
How do i make the instant replay be shown only once per person?