5) Customer Centricity

This video is part 5 of the blog series on "Digital Transformation and Business Strategies for Financial Institutions prepared by Q-Lana. We explain key concepts of Customer Centricity, and what it entails. Customer Centricity should play a key role in the business model of a financial institution. It is though more a concept than a detailed product. We also look at what the critical parts of the implementation phase could be.

About this Blog:
Digital Transformation is a key task for Financial Institutions. While important, it needs to be embedded in a feel-founded business strategy. At Q-Lana we see great opportunities for local and regional Financial Institutions to stay or become relevant service providers for clients in their business areas. It does require a focused approach and planning as well as outside support. In this blog series, we have collected our knowledge and ideas about the subjects of Digital Transformation and Business Strategy. We have solved the content in 11 Chapters. You can learn about these concepts in the video or in summaries on our blog. We look forward to your feedback.

About Q-Lana:
We have developed a low-code-based Open Banking/Digital Lending and Asset Management Platform. Our banking platform is used by multiple financial institutions in lower and middle-income countries, and by asset managers around the world. In our blog, we will share with you our expertise and ideas about how to organize financial services, how to develop a successful business model for the next decades, how to manage risks, and how to implement all the ideas and concepts in the right speed and sequence.

It is our mission to strengthen financial institutions to provide better and more impactful financial services for customers. We achieve this through a focus on knowledge-based lending while emphasizing the human aspects of digitalization. Our work is focused on a combination of technology and advisory to ensure that the concepts and tools we offer are well implemented and meet our client’s expectations.

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