Snow ITSM Enhancer Product Overview

A clean and automated CMDB. Snow ITSM Enhancer enables organizations to automatically build and maintain the CMDB with accurate software and hardware information. With improved data quality, you can ensure service catalogs are always up to date, boost help desk efficiency and unlock valuable insights into your IT landscape.

Across all devices in your environment, you gain complete visibility into installed applications, entitlement details, usage and end of life information. Snow normalizes raw asset information into structured data with consistent naming conventions. ITSM Enhancer then takes this normalized data and pushes it to the respective CMDB fields to power your service desk. Automatically populating the CMDB with Snow dates ensures you are always operating with the most accurate IT information.

ITSM Enhancer fully integrates with the leading ITSM platforms: BMC, Cherwell, ServiceNow and Topdesk.