Why Companies Fail at Customer Experience | Yves Van Vaerenbergh | TEDxKULeuvenBrussels

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I actually think this is an amazing talk and i learnt a lot from it. Thanks a million

tourismly
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The little things mean a lot even just being courteous to the customers after all they are the ones that pay your wages.

RonaldThomas-cr
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By nature, no organization wants to disappoint their customer....but...

KiranVarri
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Totally distracted by the guy messing about with his phone while the person was speaking.

ChrisDownie-xq