Why Customer Service Jobs are so Stressful...

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Notes and links from today’s video:

[sallysue]

Customer service destroyed my opinion of people. I am VERY sensitive and it effects me. I am a flight attendant btw. The company always wants you to be kind no matter what!!

[fernandojr]

Customer service makes you hate people

[Daniel-]

Because customers think they’re entitled to anything they want and when you tell them no, they throw a fit

[desertsoldier]

You are not customer service, you are a doorstop to keep complaints from reaching management. You are never given the tools to actually help so the customers have to resort to civil and government actions to get even the simplest things done.

[dt]

As a filipino that works in customer service just know behind closed doors i hate people. I despise people. Once i clock out, if i see a customer getting robbed, i would do absolutely nothing. Working customer service for years has made me not give a flying fuck.

[BALAAABOYYYY]

My mental health has been tanking because of customer service. Answering a phone to 70% entitled and ignorant yelling folk. I’m been taking my frustrations out on my family and friends. This shit is bullshit. But I can’t quit… I’ve never wanted to die more than now. Waking up to days that I work, depression just kicks in.

[WildWinterberry]

Just walked out of a customer service job. You summed it up perfectly

[Rubester-clop]

Some of us are good and told by customers all day that we are pieces of shit which is stressful and causes a person to not perform as well!

[TehDanceMaster]

I thought my work was stressful because I hated people and I knew they hated me. As I've grown older, I've just come to realize that our society expects people to behave in a manner that subconsciously robs everyone involved in business transactions of their own agency. I do genuinely care for people, which is why I hate being fake with them. Businesses have perpetuated a system to manipulate and control people's base instincts and feelings to keep them coming back--it does nothing but sicken me every day that I need to be told to keep it moving when there's clearly things about the industry that need to be fixed.

We're all people here, so why can't we treat each other with basic decency?

[fhantasm]

Just left the call center. I can hear angels singing.

[Faithistheanswer]

You hit the nail on the head. Customer service jobs are horrible. I’ve done it for years but lately I dread logging on and I work from home. Searching to do something, anything different.

[santanapage]

I hate when people don't get straight to the question and I can't stand when asked to spell my name, u get burned out

[batman]

I believe customer service reps should be able to fight QA.

[chuckstewart]

I'm going to show this video to my manager so he can better understand my perspective. Only difference in my job is we are expected to be npc's with inconsistent, unwritten instructions.

[ndp]

Good video, mate. Customer service is a trap, and I have been stuck in it for 15 years now - trying so hard to get out. I hate people and the phones so much....the problem is, once CS is on your resume that is all companies see and that is the only jobs they offer to you. What would be your advice to ditch the phones for good and never to look back? I am at wits end! so burnt out it's only a matter of time before I snap.

[stupidpeople]

Work customer service/call center/police, shows you how awful people are that most people don’t understand.

[jayviensam]

Yeah, if q customer gets mad, nervous, or frustrated, I'll do my best to help them, but cursing and yelling at me is one thing.

[ArmyVet-ufwx]

It's stressful because I don't like people

[ivanbenitez]

What sucks in customer service is not to have as much control as you'd like to, simple things sometimes are more complicated than they should be and have to be escalated because front office does not have the tools or control over it and that it's something I hate a lot as a representative.

[lindyhateseveryone]

Best advice I have ever been given was from a boss who also owned the company "a real customer service rep, one who is doing their job, doesnt care about making friends with their immediate supervisors, they care about their customers. I've stuck with that my whole life.