Introduction to Zendesk Chat (for beginners)

This video walks you through the basics of Zendesk Chat using the Team plan and showcases the most popular features, settings and ideas of Zendesk Live Chat.

This videos showcases and shows tutorial like information for:
- Concept of Live Chat and Settings (agents, messages, setup, end users, departments)
- Live Chat Examples
- History
- Analytics
- Opening Tickets in Zendesk Support
- Triggers, Routing and More

#zendesk #chat #tutorial #livechat

References:

[muhammadrizkiramadhan]

thank you for helping me in Zendesk chat exploration! your explanation is simple but helpfull

[Shiba_Inu_Mika]

Was very helpfull to get an overview about zendesk Chat. Thank you so much 😊

[prta]

Can you set it up so when everyone is away the answer bot takes over without having to swap the code for the chat box?

[vidyadipu]

How to do automated testing for web widgets?

[chaimaeeng]

Helpful video, thanks a lot. I hope I can find an answer for this question as I really need it. How we can bot the beginning answer for any incoming chat (just to welcome the customer at first once the chat it appears) is their any solution 🙏

[MarwaYouness-dxxw]

Hello, I have a question.
I am at the beginning, I am finding how Zendesk chat works but I have a problem, the visitors, history, analytics, monitor, and status are not visible. I don't know what to do for the menu to appear, or I have to configure something to appear and I did not find it. Any help?☹

[edgarlacson]

Thank you for this. Do you have a video tutorial from start to finish putting this Zendesk chat to Wordpress please? Thanks.

[landaxe]

Can you add an FAQ to the chat?
So before they speak to an agent they can try find an answer to their question?

[RohitSingh-oiqt]

how can i change chat window size ? in new interface that option is not visible

[abhijatsaklani]

How do I change the content for the "? Help" button? I want it to say "Technical Help"

[barunpattanaik]

i have a website with java how can i integrate this ? any reference ?

[HiMuNy]

Thank you!
But I missed the field to tap to begin chatting on Zendesk not the supposed website. You were a bit fast.