Highlights from Fireside Chat: Customer Experience Excellence in the New Reality

How has the new reality changed the way companies build relationships with their customers? Shifts in consumer behavior, accelerated by COVID-19, require companies to improve the customer experience through a new rhythm of positive interactions—delivered in the digital world.
KPMG, Salesforce, and a panel of customer experience executives from Edward Jones, Humana, PayPal and USAA discussed how the leaders deliver on their customer experience promise. See the full session at Watch.KPMG.US/SalesforceCX.