CCaaS CCAC Training

Xima CCaaS Contact Center Agent Client Training. Xima CCaaS is designed to work with Avaya Cloud Office (ACO), RingCentral, Metaswitch, Netspians, Skyswitch, Viirtue, and 3CX.

Contact Center Agent Client (CCAC) allows agents to easily navigate between their active media, which includes voice calls and external web chats. Agents can also easily log in and out of different skill sets as well as enable/disable their Busy state.

Agents can also provide additional details as to why they logged in or out of a skill set or why they went on Busy by selecting from a defined reason code list. Agents can tag custom notes or predefined account codes to any call or web chat.

Additionally, managers can assign one or more wallboards to their agents so that the agents can view the information their manager wants them to see about their individual call statistics, the status of the other agents, current calls in queue and more.