Xima Software Queue Callback (Callback Assist)

Give customers the option to stay on the line, reserve an agent, or leave their number and receive a call back when they are first in line. Each skill group can be customized with its own unique announcement. Provide your customers with a customized and personalized queue experience.

Monitor your current calls waiting and scheduled queue callbacks within Realtime Wallboards or Supervisor View. You can also route your queue callbacks to a lower priority skill group to ensure customers waiting on the line get answered first.