Episode #429: A Better Way to Find and Hire Great Team Members, with Dr. Susan Thompson

As a dentist, you wear many hats in your practice. But there's one you can let go of — hiring. There's a better way to hire than you being the one to do it, and Kirk Behrendt brings in Dr. Susan Thompson to share how. You don't need to do everything! And when you involve your team, they can help you hire great people. To learn the secret to finding and hiring the best team members for your practice, listen to Episode 429 of The Best Practices Show!

Main Takeaways:
Weed people out very early in the process.
Core values are critical for hiring great people.
Let your team leaders do the hiring for you.
Don't micromanage everything in your practice.
Hire for personality — it can't be taught.

Snippets:
0:00 Introduction.
2:06 Dr. Thompson’s background.
2:46 The current state of hiring.
4:18 Dr. Thompson’s hiring process.
6:00 Why this is a better way to hire.
8:09 The importance of core values in hiring.
10:18 Roadblocks of letting the team hire.
11:37 Being a great fit beyond the practice.
13:11 Be profitable without crazy hours.
15:06 The hiring process for department leads.
18:46 Top things to look for in new employees.
19:42 The importance of having a great team.
21:25 Last thoughts.

Reach Out to Dr. Susan Thompson:
Dr. Thompson’s social media: @neisler7

Dr. Susan Thompson Bio:
Dr. Susan Thompson was raised just outside of Charlotte in Kings Mountain, North Carolina, and graduated from the North Carolina School of Science and Mathematics in Durham. She attended Washington and Lee University and graduated Phi Beta Kappa, magna cum laude with a bachelor’s degree in chemistry. She then went on to graduate from the University of North Carolina School of Dentistry in 2004 with her Doctor of Dental Surgery degree.
Following dental school, Dr. Thompson worked as an associate in her hometown, where she built upon her education by gaining experience in general dentistry for adults and children.