How To Factory Reset Your Schlage Connect™ Smart Deadbolt

[sonyamccullough]

7 years later and this video helped me with my locking issues. I followed this video exactly and managed to get the locking mecanism to occasionally function. We were leaving on a lengthy vacation and because I didn't trust the lock, I took a key along with me. Sure enough, we got home and could not unlock the door. That's when I finally had to call Schlage. The first thing I was asked was what kind of batteries I was using. Told him I was using Energizer Max AA's. He then told me that certain batteries are required. You cannot use those super powerful batteries. He told me that I should use Duracell Alkaline batteries or something similar ONLY. No Amazon, no no-name, no rechargeable, no high-power batteries. Wouldn't you think you'd put that somewhere in your installation manual??? Went and got the right batteries, followed this video exactly and now it FINALLY works!! Thank you for this video!

[inkydeeps]

This just helped us more than 6 years after it was posted. Thanks!

[andrewsloss]

Battery solution worked for me. I had been using Energizer rechargeables and it wouldn't power the lock at all. Got some Duracell alkaline batteries and it worked like a charm! Thanks for the support Schlage!

[tammiepage-postell]

Thank you my lock was inoperable stuck open wouldn’t respond. It cleared it! “Watch the Video” is 100% great advice!

[Jim]

Thanks so much for your video. I was getting pretty frustrated with the lock as it wouldn't act properly. Your instructions were bang on. Thanks again.

[damionrobinson]

I had to take the lock off to retrieve the factory settings this video was very helpful

[Algeriangirl-inCanada]

Thank you so much you video is very helpful

[property]

Thanks, worked great. Now how to create a custom 4 digit lock combination, please?

[GrantRobinson-bcik]

Doesn't work - Schlage customer service takes over a week to reply to an email. They couldn't figure out how to fix this. Was finally told my lock is out of warranty after 3.5 years - warranty only lasts 2. What a garbage product - does Schlage think I will buy a new $250 lock from them every 3 years. Will never buy a Schlage product again.

[betweenthewheelsblog]

Will performing this help with battery drain?

[adolforuiz]

This just helped reset my code, thank you 🙏

[FuzzyDogFosterMom]

Bought one - returned it when we couldn't get it to work. Second one worked for 2 days and now red X.

[keodahui]

This does not work on my Schlage Connect lock, at all. Very frustrating.

[bryceyin]

I have exactly the same lock but it doesn’t work for me for some reason. I used the same method, and I see the green light from the pad after the reset. But I can’t use any of the the original user code I found from the back of the lock to open the it, and the programming code doesn’t work, it doesn’t allow me to enter more than 4 digit of the code while the programming code is 6 digits. I’m wondering if you have any suggestions?

[mbrown]

I have this exact lock. I recently changed the batteries about 5 days ago. It worked a couple of days, now whenever I press any number button, the red x lights up and that's it. Any advice?

[gregmasi]

Easy to follow instructions & worked perfectly. Thank you

[tuanluong]

I used the lock on the LEFT side door and it has been working fine, but now I move to another door that use RIGHT side. what should I do? Please advise! Thanks.

[steven_jahn]

Does this reset the Z-Wave pairing too?

[harrypocris]

Hello, I need help to factory reset my Schlage S480 lock, I lost my master card and the previous owner of the house does not remember the master code... Could you help me? thank you so much

[fmaguinaldo]

Moved the lock to left hand door. It wont detect the switched side even with a reset. It opens instead of closing the door. Ive been on call wait for an hour with support. Been calling them for past 3 days