It Gets Even Worse For Adobe!

Adobe are not having a good year. I think that is an indisputable fact at this point. Early on they pushed updates to their EULA that massively annoyed their users, leading many to cancel their subscriptions. When they went to cancel they may have been hit by heavy exit fees and a terrible process. A process so terrible and predatory in fact that the DOJ are suing Adobe for their awful business practices.

Today in a major update, the partially redacted filling by the DOJ has become unredacted and... it does not look good for Adobe... not at all.

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[FabioRotondo]

I was hit by the Adobe cancelation fees, and did the following: in my profile, I changed my credit card info to a virtual card with just $1 on it. When the month payment expired, they were not able to charge the virtual card and asked me to change the payment method, which I did not.
They menaced me to suspend my account (and they did) but it was just what I wanted 😂

[Mark_]

If the early cancellation fees are such a small part of Adobe's revenue, then they should just get rid of them and let people leave.

[rajshashank]

As someone who always pirated adobe and switched to foss long time ago, I see this as absolute win. whats better than adobe getting burned in lawsuits.

[Kajico]

They continue to be scummy I didn't get with a cancellation fee but when I cancelled they didn't send me a cancellation notice, they sent me a "Suspension for non-payment" notice. The language is very accusatory that I haven't paid and that they tried to contact me to pay and because I haven't they suspended my account. Real "You can't quit, you're fired!" vibes.

[anon]

Adobe needs to stop acting like they're irreplaceable

[zontarzee]

Yep, when I attempted to cancel, it was such a hassle and rip off (pay us 3 months subscription fee or we won't let you cancel), that I eventually reported their transaction at my bank as fraudulent and blocked them from taking any more, with a description of Adobes scam. Adobe actually had the cheek to push back against my bank, but my bank said no and took care of it. Then the 'return to adobe cloud' emails started. Like eew, no thanks. That's how I got around their exit fee shakedown.

[MaxIzrin]

The "retention" thing is something a TV cable company did so badly in Israel (bordering on elder abuse), that laws were passed to absolutely crush the practice.
Companies are forced to end any service within 2 weeks of receiving notice, usually via email, and are forbidden from contacting the client again with any offers.
Hopefully Adobe can inspire some consumer protection laws.

[gamedirection]

When cancelling... PLEASE blacklist them on your bank. I apparently had 3 agreements allowing them to auto withdrawal from my account.

[tom-hykn]

If people move to free and open software and donate a small fraction of what they paid Adobe to the developers they will add any features that you want to their software.

[minirop]

did the Chief Trust officer just headshot himself?
"The early termination fees [...] is an important part of our ability to offer customers a choice in plans that balance cost and commitment."
wtf dude?

[RudolphThomas]

Been a Photoshop subscriber for many years now. And they don’t allow me to stop my subscription without paying the penalty. I call it a penalty because if you pay the outstanding amount for say 6 months you don’t get to use the software for another six months. They ultimately take your money and then terminate your subscription effectively immediately at the end of the month. So you have to time your cancellation perfectly or you will be at a loss losing out on the remainder of an annual monthly subscription. And this is the thanks for being a subscriber since Adobe CC started.

[ZebulonsPi]

Is anyone ACTUALLY surprised by this?? This is ALL they teach at business school! Raise shareholder value by any means necessary, take your bonus, move to the next company. They don't give a flying fuck at a rolling donut if they hurt the product, the company, or the consumer, they want SHAREHOLDER VALUE. THAT is the true heroin here.

[espacemaxim]

I feel so much better since I cancelled my subscription, I don't know what it is. I'm just a happier person

[diestormlie]

The irony of getting an Aftereffects ad on this vid.

[garypocock]

Nearly two days to cancel prescription, persistence pays, In the end I told them the truth, I had cancer and was dying and wanted to cancel so my wife didn’t have to pay when I passed. Still had to insist on cancelling. For those concerned I am surviving while on Chemo.
What a shamozle to have to go through this cancellation.

[cyborgmetropolis]

I’ve seen more Adobe ads in the past few weeks then I’ve ever seen before. Adobe attempting damage control.

[aurhiaseelund]

Unfortunately if you do freelance/contract work for big companies, you can't leave. I started thinking about how I could switch away from Adobe when they introduced generative AI for more than spot repairs but I have to be able to share files with corporate clients, so unless they all decamp en masse from Adobe, I'm stuck. And Adobe knows this. They've spent the last two decades turning us into a captive audience.

[graythistle]

I have no problem paying for good software... I have a problem with predatory proprietary practices and software that doesn't work on Linux.

[westingtyler]

5:30 early cancellation fees like this are so weird and pointless. it's not like adobe was a hired wedding planner who bought a bunch of stuff to prepare, only to have the wedding cancelled. it costs adobe literally nothing, and there's nothing adobe needs to be 'reimbursed' for, if you cancel the subscription, so who cares if you cancel? it's just greed on adobe's part. "that balances benefits to customers and commitment" like adobe is your angry ex-fiancee who thinks you owe her something because you realized it wouldn't work out, ahead of time. so weird.

[FHAUS]

I normally don't like drama for drama's sake but I make an exception for Adobe, whose continued failure warms my heart.