Room Service Sequence

Disclaimer: Due to a lack of supplies as a result of the epidemic, some of the items we used were improvised. We are not yet at the professional level, thus the performance you will see in the video is not faultless. Furthermore, we are only learning through an online class, which is a disadvantage compared to face-to-face learning, where we can fully absorb and practice new abilities. Hopefully, the pandemic will end eventually, and we will be able to return to our normal learning style of gaining new knowledge and insight that we can apply in our future careers.

Furthermore, for those who are asking for the script, here is it:

Room Service Script
Room Service Department (Telephone Conversation)
*After 3 telephone rings*
RSD: Goodmorning, Room Service Department, Jan Naomi Mendez speaking. How may I help you?
Guest: Hello, I would like to order breakfast
RSD: Would you tell me your room number and name please?
Guest: My name is Carlos Miguel Dayrit, I’m in room 607
RSD: I see. What would you like to order Sir Carlos?
Guest: I would like to have a set of continental breakfast
RSD: Alright Sir, would you like to have a coffee or tea?
Guest: No thanks, do you have any fresh juice?
RSD: Yes, we do. We have orange juice, apple juice, watermelon juice and pineapple juice
Guest: I would like to have one orange juice
RSD: Would you like to add a set of tropical fruit, Sir?
Guest: What kind of fruit do you have?
RSD: It’s a set of Papaya, Banana and and Mango
Guest: Okay, I want a set of tropical fruit please
RSD: Okay Sir, will there be anything else?
Guest: No thanks, that’s all.
RSD: May I repeat your order, you ordered a set of continental breakfast, one orange juice and a set of tropical fruit. Is that right Sir?
Guest: Yes
RSD: What time would you like to be served?
Guest: Around 8:00 AM please
RSD: Certainly Mr. Dayrit, your order will be served around 8:00 o’clock. Thank you for using room service facilities. I hope you enjoy your meal. Have a nice day
Guest: Okay Thankyou

(In the Kitchen)
*Prepare the Food*

Server: Good morning Ma’am, this is order for room 607, for Mr. Carlos Miguel Dayrit. Continental breakfast, one set of tropical fruit and one orange juice
Checker: Okay

(Delivering of food)
*knock 3 times*
Server: Room service! Room service! Room service
: Good morning Sir, room service for 607, for Mr. Carlos Miguel Dayrit
Guest: Yes please come in
Server: This is your breakfast Sir, one set of continental breakfast, one set of tropical fruits and one orange juice. Where should I put your breakfast Sir?
Guest: Just leave it there
Server: Is there anything you want Sir?
Guest: No thanks
Server: Okay Sir, could you please sign the bill? This is your bill and here’s where you need to put your signature. Please check your bill first before proceeding to the signing.
Guest: *guest will read the bill and sign after*
Server: Alright Sir, I’ll be back in one hour or you can call the room service to get your tray. You can also just leave the tray outside the door. Please enjoy your breakfast. Thank you
Guest: Okay







(After one hour)
Server: Room service! Room service! Room service
: Excuse me Sir, may I clean your plate?
Guest: Yes please
Server: How’s the food Sir?
Guest: It’s good especially the toast
Server: That’s good to hear Sir. Is there anything I can help?
Guest: No thank you
Server: Alright Sir, thank you have a nice day

[tunogkalahi]

Knocking was way too fast, she could've asked first the guest of where they want their/his food to be set up, salt and pepper is missing, even sauces like ketchup or mayonnaise. She needs to be more engaging the conversation or start a conversation like "How was your day Mr. Carlos Miguel...? Do you have any set plans for the day?" And you can ask more.. Also, once you presented all his orders, then ask for confirmation if did you get his order right. In In Room Dining world, we're not suppose to greet the guest too much of a "Ma'am/Sir" actually, in the service, you are only allowed to call the guest name 3 times. Anyway, she's a nice example. Great job.

[Rocko]

Dear u have done a fantastic job and perfect video for IRD persons

[manongmarvlog]

Palong palo ung NO TNX ah. Hehe... great job

[lorcanlee]

I understand its a role play.
In a real world Formal Set up especially adheres to Forbes Standard Hotel. Saying alright and ok is not acceptable instead you reply. Certainly!

[rodwynsamal]

Thanks for this Room Service Tutorial video Ma'am😉🖒

[thehotelierdad]

Should you need more of In Room Dining training and basic knowledge I would love to share with your class or group. Let me know so we can discuss. Thanks.

[leiericmagpantay]

Thanks this was helpful for my performance in grade 11 HomeEconomics ❤

[Cr-rxym]

That is Knocking on the door too quickly Don't be too fast It seems there is a big problem.

[vincenmancol]

Still there are lot of things that needs to be improve

[editeszterbodai]

It sounded rude.. you picked up late the phone, knock to fast on door and no smiling to the guest what so ever..too much”okay”were repeated!!

[RuelNAbana]

why she forgot to take notes the all informations of the guest's request?

[wisiliupamai]

Do we have to knock the doors until the guest is opening?

[alexanderlea]

JUST A SIMPLE COMMENTS: THE GUEST ORDERED CONTINENTAL BREAKFAST NOT AMERICAN BREKFAST....CONTINENTAL NO MEAT, NO EGGS

[rollybasog]

Knocking just once for 3 times and as what I observed its too fast it should be maximum of 10 seconds

[ykhjndd]

this is more of a fucking role-play then actual standardized training

[filipino]

0:00 kapag new ka sa video tapos bigla nag trigger

[swsuwarsono]

is it too fast knock guest room.no cover glass, you are is the best

[ozgur]

You may cover orange juice with a lid 😋 I stayed in barangay ilog years was 2009

[moustaphamahamoudwaberi]

In continental breakfast no eggs and where's the pastry jam butter and when you knock the door you don't wait 10 seconde after the second knock

[shubhamnegi]

It’s completely wrong. This is not the way to deliver b/f.