Electrician VS Angry Customer

In this video I attend a job in North London to carry out a repair to underfloor heating.

Arriving at the job I could immediately tell that the customer was extremely stressed out. Have a look at how the job turned out.

[SteveN-pwdj]

You can tell from her tone she was going to be a pain in the arse after the first 30 seconds.

[kentmasic]

Imagine having new tiles put down for the electrician to keep on saying they look old 😂

[andrewcadby]

She wasn't the best customer, but fixating on her tiles probably rubbed her up the wrong way. I'd have unscrewed the thermostat and tested the probe and mat to confirm the problem, reported my findings, and charged her for the visit. It would have taken just minutes, I'd have got paid, and she would be armed with the necessary info to go back to her builder with.

[fluxington]

This customer needed technical support from the installation company, not necessarily an electrician with a fresh pair of eyes. This is why I'm glad I got out of customer facing work some years back.

[asawyer]

I'd have been sorting out my exit plan within the first 30 seconds! 😂

[jasonwhite]

There are times when you just need to walk away from a job and that one looks like nothing but trouble .In the trades you have to be able to read people otherwise it'll going to cost you .

[davidhathaway]

From what I understand you were asked to rectify a problem caused by another tradesmen.
You absolutely made the correct decision by not getting involved!
Rectifying someone else's work always ends badly.
Cheers

[bashkillszombies]

Her firewall / router is blocking it is my guess. But she's dealing with Indian tech support and invader / occupier techies instead of natives.

[kevocos]

She seemed reasonable enough, why he endlessly went on about the floor not looking new was bizarre

[MrSJT]

This is the funniest video I've seen of yours🤣🤣🤣 Taking the piss out of her floor😂😂😂

[Jm]

The original builder is still rocking back and forth on a chair after this job.

[liververson]

What a disgusting attitude she had from the start. Taking out all her anger on you, and delaying you talking about connection issues etc etc etc. Thank god you just WALKED

[tomwills]

Just the way she puts herself across explaining the problem, I’d of been out the door straight away. I think you made the right decision on this one. When you’ve been in the trade for a while you get a 6th sense for nightmare customers.

[_-martin-_]

Just tell the customer that you are not familiar with the system. Let the system experts do the installation.

[rosszs]

I am amazed people get so far in life with a attitude like that from the start. What a dodge

[johnlishman]

so she or the company never once tried that system ever since it was installed to see if it even worked from the day it was installed very odd

[travoltasbiplane]

Mate those tiles looked new. You were being pretty annoying as well. Just tell her to call the original guy and you dont want to be involved. Rubbing salt in the wound. Bit embarassing really.

[Mickymaxywonder]

Good and very professionally done delroy weldone for avoiding that minefield 😂😂😂

[walker]

She did seem like she had an attitude from the start of the video but we don't see from the start of the visit so it's hard to judge. But come on the whole floor thing was extremely condecending from you. Like if someone literally had their floor replaced I'm sure they'd know and it's not something you wouldn't trust someone over. You're pretty much saying to her the floor looks too dirty or old or something to only be a few months old and that would annoy people if they've just spent a huge amount of money on it. If I had someone come over and I showed off a renovation and they kept saying "are you sureeee this room was redone recently??" I'd be annoyed and I'm sure most people would. I mean you couldn't even tell if it was tile or not until half way through. The whole probe bit kind of seems irrelevant at that point anyway if the phone app can't even connect to the control unit. Even if the underfloor heating didn't even exist I'd still expect to be able to connect to the control unit. It's a shame we didn't get to see the control unit, like what was it even saying on the screen? Either way it's only a few months old and the original installer should come back and reconnect it for free. If somethings a few months old just get the original person back instead of messing around with verious contractors. I'd actually like to go check this one out in person if i was nearby.

[Stephen-ywsn]

You basically accused her of lying. And more than once. Thats what rubbed her up the wrong way.