WTF is Zendesk?

Get the lowdown on where Zendesk started, and how it's making business software for customer engagement cool.

[PizzaRobin]

Really cool video that quickly tells me the vision and purpose of this company. Haven't used their products but can definitely not understand the "hate" going on in this comment section.

[bruceliu-hehim]

this reminds of me in the office where Ryan created the app to have omni notifications from all kinds of social media apps...lol

[TheRTM]

Ok....I’m still waiting for an explanation of what this company comes the sound of crickets.

[estherola]

The fact I understood this makes me happy!

[joshuaalmeida]

I am literally sitting in a launch meeting. I had the invite to the launch and I thought it was a wellness thing. Imagine my surprise when I learned we werent having a nice one hour breather. That said, looks interesting.

[nitakapadia]

HELLO Zendesk,
I just got a message from Linkedin, in which Zendesk mentioned.You all managed to make B2B ads creative. This, it seems is quite a feat.
Since I am a content writer and a copywriter, I quite likes your video.

[tomcooper]

Cool video. Would be cooler if it told me something I needed to know about Zendesk. Is this a koan? The zen in Zendesk? We do what it is we do, and help support our customers by helping them with what we do.

[johnpathadan]

Yea, this would totally convince my manager

[asiablackgrl]

Hollering! Confirm my maiden name took me out 🤣

[Mike-xbfn]

Whoever told you to avoid calling it "call center" or "help desk" somewhere in the messaging really screwed you over.

[KandieStone]

I want to see how a customer service representative would utilize Zen Desk

[ezekielwootton]

That wasn't informative at all. I don't even want to try another video at that point. I'll just find another company.

[mistateearuba]

I saw a 40 minute zendesk introduction video. Not very inviting

[Aaron-hgjo]

I've been watching Zendesk videos for the last half hour- trying to decide if we should implement it in my company. I have to say, any video created by Zendesk is talking me right out of using it. I mean seriously, what little information. And the title of this video- very unprofessional.

[TheAlioop]

I understand what this is. You have to understand technology I guess. Innovation.

[rabbitcreative]

> WTF is Zendesk?

No. WTF is on that woman's face in the thumbnail?

[asgeitz]

Zendesk, from my own experience is NOT making customer engagement "cool" at all. In fact, if you have problems with one of the apps they "support" it is a clusterf*#k of automated FAQ lists, and DIT worthy "help" guides as your only option to troubleshoot. If I wanted to burn through my bandwidth of brain power to learn how THEIR platform works, then I should get compensated for the time it would take to get my app to work propertly. Instead, I get charged a subscription fee and bascially presented with options that would leave any intellegent person banging their head against the wall in frusterationg. Do better, Zendesk.