Training Bytes Episode 10: Focusing on the ROI

Mary sits down with Mike Gibb from AccountsRecovery.Net to discuss her signature communication strategy.

If a consumer calls your office seven different times and speaks with seven different agents, will he or she have seven different conversations? In this episode of Training Bytes, Mary Shores and Greg Nowicki of Capital Accounts talk about the importance of consistency and the ROI that can be had by implementing a robust training program.

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Mary Shores, owner, and CEO of Shores Communications delivers a powerful message backed by years of research in neuroscience and human development. More than that, her depth of personal experience in compelling life stories and owning her own debt collection agency connects her to clients. Mary’s down-to-earth and actionable teachings in empathetic communication don't just inspire, they’re a roadmap for taking action and igniting change.