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Empathy in Customer Service
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Learn about empathy and what it means in the customer service field. You’ll learn how to develop empathy within customer service and about the advantages of being empathetic when dealing with customers.
00:00 – Intro: What is empathy?
00:25 – What is empathy in customer service?
00:39 – How to build real empathy in customer service.
01:15 – Empathy VS sympathy.
01:57 – How to empathise will all kinds of customers.
02:29 – In conclusion…
Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.
00:00 – Intro: What is empathy?
00:25 – What is empathy in customer service?
00:39 – How to build real empathy in customer service.
01:15 – Empathy VS sympathy.
01:57 – How to empathise will all kinds of customers.
02:29 – In conclusion…
Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.
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