Defining your startup's customer experience on day 1

Webinar title: Defining your startup's customer experience on day 1
Speaker: Kristen Durham, VP of Startups at Zendesk
Speaker Bio: Kristen Durham is VP of Startup Initiatives at Zendesk. She previously served as the Zendesk Chief of Staff, and prior to that she spent four years at Silicon Valley Bank building its VC and technology banking practices in Latin America, China, and other emerging markets. Kristen holds an MS in Energy & Resources from UC Berkeley.
Speaker Image: See attached
Webinar description: Customer experience is not a new concept. However, it is undoubtedly an evolving one. As customers continue to work from home and make purchasing decisions virtually, prioritizing customer experience has never been more important – especially for early-stage startups. Whether you’re focused on getting to market and landing your first customers or you just closed your seed round, Kristen Durham, VP of Startups at Zendesk, joins us to share why CX matters and the improved results founders can see when customer experience is emphasized on Day 1. Using examples from fast-growing startups who invested early in CX, she’ll walk you through how they leveraged data for growth and for competing with established brands, best practices in engaging with customers in a virtual world, and Kristen will share what a CX strategy should look like – including when, and how, to roll out CX features.

[carlothissen]

Hi, thank you so much for creating so much value for the community. I'd like to subscribe...Is there any chance you have the transcript on your website or elsewhere? Very handy for me to save time catching up with content from my field. Recommend to check out tldv.io or otter, you can embed recording + transcript on your side, afaik. When will be the next live session? Best, A