3CX v18 - Dialer - Making a Call

How to make calls using the Desktop Application.

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This course is for the Version 18 3CX phone system only.

This course covers the desktop application used with the 3CX phone system. The 3CX phone system (developed by 3CX) is a unified communication system. This means it makes it easier for you to reach anyone and brings multiple communication types (phone, conference, teleconference, web-meeting, SMS, etc) into one place.

Some of the features of the 3CX desktop application:

Unified communication
Presence/Availability information
Works on any operating system
Make calls without a desk phone
Messaging
Live chat with website, Facebook, and SMS
Web conferencing
Integrated video chat
Call Queues