How Odoo CRM, Helpdesk and Project Management ignited the digital transformation for Van Hool

Customers choose Van Hool because of its flexibility and its quality.  At Van Hool, we adapt the vehicles to the needs of our customers business. Starting from a foundation, we design and manufacture the vehicles our customers need.  And by not compromising on quality we aim for a low TCO for our customers.

Van Hool embarked on a digital transformation journey that will deeply modernize its whole value chain.  The starting point of this journey is the customer experience, in both the sales and customer care processes.

Therefore, we started with a re-modelling of our sales, marketing and helpdesk processes. To support efficiently these new processes, we implemented Odoo Sales, CRM, Project Management and Helpdesk modules.