What Kind of Experience Do You Need for Help Desk? How to Get a Help Desk Job

In this video we go over what kind of experience you need to get a help desk job. This is one of the most important skills that are required for landing the help desk role. You might already have experience in this role and if you don't you may want to start filling the gaps soon!

Check out this video to learn what kind of experience you need to get your first I.T. help desk job.

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[Conviction]

I landed a temporary help desk position and it was really thanks to this video because I had the guts to continue to apply even after several generic Emails saying they chose another candidate.

[ashllua]

Thank you for this. I have an interview this week and I have no previous experience in I.T….coming from fast food. I’m gonna be the best version of myself and not let the lack of technical background stop me

[justinsgone]

Thank you Zach for dedicating your time to these videos and inspiring people to never give up. I'm almost in my 40's with a family and I want to provide a better life. It's scary starting over with a new profession but you've helped so much.

[robertl]

That moment you realize most help desk jobs require previous help desk

[planethaney]

After viewing this video, I have just a tad bit more confidence for an upcoming I.T. job interview! :) I may be lacking in I.T. work experience, but I do have several years of customer experience, working retail!

Thanks a ton for this video, Zach!

[ang]

This really helps. I never applied for help desk because I thought at the very least you had to be certified (fundamentals, A+..etc) and I have over 8 years of customer service and studying for A+. I’m applying today😌

[Runemight]

Thanks for your motivational videos. I spent 17 years teaching. The last 2 years I taught in a computer lab. Our IT dept was understaffed and I had to maintain it either by myself or help over the phone. I thought to myself, “why am I not getting paid (better) for doing this?!” And started studying for A+. Any advice for someone with an education background (specifically Social Studies) who wants to switch to IT would be greatly appreciated.

[Karnakwarlock]

Thanks man, I'm starting my new Job as Help Desk Tech tomorrow. Super nervous about starting in my first full IT job. I have worked customer service all my life so it makes me real happy that ill be able to put all of that experience to good use.

[xd]

I also just got a service desk job! I had an interview on Monday morning and they called me two hours later! No experience but I said how I built pcs as a hobby and have had several customer service jobs. So excited to start. Actually have a career path now where I can progress. Need to get my itil cert. Can't wait 😃😄 thought it went bad as there were 3 interviewing me but looks like I impressed them.

[miaturner]

Zach, you and this channel are gifts for humankind. Thanks so much for always offering some of the best knowledge and encouragement.

[DrewWelchReviews]

Thank you for all your videos. You have inspired me to pursue my dream, I have been an automotive mechanic for the past 8 years, but have never been passionate about it.. computers have always been my passion, since middle school I was computers. Now I’m working my full time automotive job while taking online classes through Coursera, the google cert. I have recently applied to a couple places, despite not having professional experience. I wasn’t really expecting anyone to call back, but I got an interview coming up, which is super exciting.. sorry for the long comment, I just wanted to let you know that you are helping people around the world with your content. Keep it up!

[kenleyojones]

I applied for a support tech position with no exp., No degree, and no certifications in the IT Dept at my place of employment. Though that role was filled with someone else, the IT Director offered me a position as a Hardware Deployment Specialist (to gain hands on experience) with 4 hours a week (with current position) for now as I finish my IS degree and as the company pays for some of my tuition. Customer Service background, wear a freaking suit to the interview, and you are already a step ahead. She shared with me after the fact that 9 out of 10 applicants were walking in in street clothes which very much ruined any chance, despite the IS degree, certifications, and other criteria. So thus starts my IT journey. Though I knew my chances were minimal, The IT Dept carved out a position for me to get involved due to other attributes. It is possible!

[marjouriGisselle]

Phewww. I have a Helpdesk interview on Tuesday, I do have customer service experience. This is easing my anxiety a bit

[benthomas]

Have an associate degree in CS, a+ cert, network+ cert, CCNA, plus a few others and cannot get a help desk job. You’ve probably made 50 videos on “how to get a held desk job” and everything I read says all you need is an interest in IT to land a job. It’s way tougher than you make it sound. You better be ready to apply for months on end before landing a job or need to know someone who can get you in

[dobromir]

As someone who used to stutter as a kid, the phone aspect of these jobs literally freak me out. I Ctrl+F job descriptions for the word "phone" and "call" and instantly close it if I see it.

[sammavrs]

I think the biggest concern for me when I finally get my Comptia A+ cert is the lack of knowledge when it comes to knowing how to fix someone’s issue. After looking for helpdesk job postings in my area, it gave me no confidence about being able to do the job. I’m wondering if you have any advice for this issue of mine? Maybe a video of the most common problems people bring to you, to get fixed (besides resetting someone’s password of course). This might help me prepare for the real world.

[SqwareCircle]

Thank you, I am a computer science major, i seem to have trouble finding a job. There was a job position at a particular university. I really have more confidence now to apply. I have so some much customer service, that there was no more room to put it on my resume'. thank you again for clarifying.

[hankhyten]

I paused the video before the intro skit was even over to like and subscribe. Great channel, thanks for putting out great information.

[dragonhaart]

I have 7 years experience in customer service and I recently got my A+ cert. I have been applying but haven't received a call back. Granted, it's holiday season so that's probably why, gotta keep trying though :D

[TrillaTRU]

I wasn’t too discouraged about applying for an help desk position. I’m currently a Crim major but realized that I want to get into Computer Science for a career. So I’m picking up a minor in either IT or CS to learn at least something before I graduate with my bachelors next year. I’ve been doing security ( retail, corporate and residential) for 4 years which is basically customer service. I do plan on taking certification programs and classes for programming, website design and graphics in the future but this video just cemented I can get this position when the time is needed. If anyone has advice for me feel free to comment.