filmov
tv
[NEW] Generative AI for Agent Experience
Показать описание
Last year, 49% of Customer Experience (CX) leaders saw an increase in agent attrition. AX is linked intimately to CX; if your agents aren’t satisfied, your customers won’t be either. Improving AX, then, should be a priority for your contact center. Finding ways to productively incorporate generative AI, in an outcome-focused way, is one the best ways to do that.