How to be promoted | SME (Subject Matter Expert)| Call Center Tips| Mr Kapuyater

This is the second part of my promotion series.
This video talks about how to identify if you have the right attributes and skill for you to be promoted as a subject matter expect

This will also give you some guide and tips on how you should prepare for the promotion.
This is the hub of all hard working individual na laging nagpupuyat.
Sa video nato I’ll express my thoughts about call center situations, share my daily routine and lifestyle. I’ll also share my experience and provide tips for life.

#BPOcareer #Howtobepromoted #SMEInterviewtips

You can follow my daily life in
IG: @Mrkapuyater
FB page: Mr Kapuyater

My first content about Call Center:

First Reaction video:

[mariatrishajoyrayel]

FLOOR SUPPORT FAQ'S

- supporting new hires
- support system for tl's
- must be knowledgeable in product; all in the book SOP
- no need to be a walking dictionary

must have:
- leadership skill, no need to be #1, diff with product expertise (leading skill/role model)
- follower, reliable

teaching skill
- know how to coach / manage score / skill transfer
- ROI, multiplying performers
- vital and essential sme should have

[rhodoragaleno]

Luckily i found this video before my interview for the job post. Thank youuuu

[jimwargrinder]

thanks for all the tips, My TL referred me for an SME post this month, I'm excited and nervous at the same time, Hopefully I will pass the interview and get the important things that you mentioned in this video, this is my first time becoming a leader.

[joannafernandez]

Bumabalik dito ulit. Sharing this video to my agents na mag aapply ng sme :)

[mercedesirenealcera]

Thank you for this! I can see sa CNX yung stickers, and I am applying for TSS also in CNX! Thank you so much very big help!

[kuttiyumchattiyum]

Dont use loud sound because when using the headset it irritates.. good class. thank u

[angeldgm]

Hello guys, don't forget to subscribe and share this so we can help others learn more about callcenter interviews, promotions, etc. ❤️🔥

[theodore.katsuaki]

Watching this as an SME, I've understood my role better and the expectations that comes along with it.

[joannafernandez]

Thank you! It was super helpful. I got the position po! Salamat talaga

[absolutelyjhaniz]

Please improve your audio. The sound effect is more louder than your voice.

But nice vlog. Informative!

[iam]

The voice audio is so low, that’s why i have to turn the volume up. But the sound effect just cracked every pieces of my eardrum 😩

[apflorent]

Nahihilo po ako sa gumagalaw na mesa at laptop hehe but to be fair, your video is very useful 😊

[angeldgm]

DM Von, ❤️ Can you please make a vlog about to be promoted as a quality analyst po ❤️ been dreaming this since day 1 ko sa BPO industry (2009).

Ty DM. God bless you always!

[pittuu]

very helpful video. but please don't give sound effects during icon appearance. they are really annoying ..

[justfor]

Information r Very helpful but sound effect distract our mind bro.

[adoniseisma]

Honestly D ko alm kng ppaano ako n punta sa sitwasyon n SME 😅😅😅😅

[johnsonv]

I am actually applying for SME in mortgage underwriting request you to kindly guide me

[andrewaugustine]

Freak the noise screwed up the entire video :/ :(

[AkshayKumar-jlbn]

Tum mic samne laga ke baat kro yrr tum Jo bol Raha h adha tumhare pass he rehta h plz

[koleenmalinana]

Ang hina po ng voice mo mas ma lakas pa po ung sond