Wadhwani Advantage helped in improving our customer service I Jeyaprakash, GM, Rathinam Super Store

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Taking his grandfather’s entrepreneurial legacy forward, Jeyaprakash Srinivasan (General Manager, Rathinam Super Store), a third-generation business owner runs the Super Store along with his brother. Rathinam Super Store is a first-of-its-kind self-service store in Gobichettipalayam, Tamil Nadu.

However, launching a new concept was accompanied with problems. Jeyaprakash faced problems in training his staff in customer service. Post the engagement with Wadhwani Advantage, Jeyaprakash could see tangible difference in the way their staff was addressing customer queries and dealing with various scenarios involving customers.

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