CCaaS Reporting Training

Xima CCaaS Reports Training. Xima CCaaS is designed to work with Avaya Cloud Office (ACO), RingCentral, Metaswitch, Netspians, Skyswitch, Viirtue, and 3CX.

Standard Reports gives you access to all Cradle to Grave data that can be queried manually or automatically via the Report Scheduler, which tells Xima CCaaS to run reports automatically every hour, day, week, or month.

The Report Scheduler also sends reports to an email address or saves them to a file. Reports can be run and scheduled in PDF, Excel, CSV, HTML, and JSON.

Not finding what you’re looking for in Standard Reports? You can create your own reports from scratch. Custom Reports gives you the user-friendly option to filter which criteria you want to be reflected in your reports.

​Custom Reports gives you the option to edit our standard reports, whether they be agent reports, skill reports, or call detail reports. This way, you get the luxury of customizing your reports and metrics without all the work associated with building it yourself.