6.2 - Effective Website Navigation Principles

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What makes a website's navigation effective and useful to your users? We take a deep dive into the navigation design elements that make a website effortless to use and highly valued by users.

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Got a question about the Next FAQ page. You mentioned about putting the 'placing an order' info in the ordering page, but if the customer wants to find out info about placing an order wouldn't FAQ be the most direct place to visit, rather than pretending to place an order to find out the answer to their question?
Also Is there a 'sweet spot' between FAQ and all the info on the relevant page? Thanks

skittles