Going the Extra Mile for Our Customers: Chris Shirley

Our railroaders make a difference that extends beyond the freight we move. At NS, we know the service we provide our customers affects their operations, employees, and communities across our network.

For Locomotive Engineer Chris Shirley, that reality motivates him every day – and his dedication to providing outstanding service caught the attention of our customer, Scruggs Blending & Packaging LLC, in Villa Rica, Georgia.

“We do business with dozens of vendors on a daily, real-time basis, and it is extraordinarily rare that we run across an employee of another company that shows the commitment and caring that Chris does in supporting our business,” said Tom Adams, Chief Operating Officer of Scruggs Blending and Packaging. “Literally speaking, it gives us comfort knowing Chris is on the job and cares about the outcomes that affect our business.”

Thank you, Chris, for leading by example, always going above and beyond for our customers, and inspiring us all to “be good today and better tomorrow!” #ThankARailroader

[johnblair]

Chris seems to be the kind of railroader who is a true friend to his customers. Freight railroading isn't just a "B2B" thing. People like Chris who care, add customer value to the equation to the benefit of all.

[WayTooAwesome]

I respect Chris, seems like an upstanding guy. Though that seems to be counter to the Norfolk Southern corporate policy as they "cut its per-mile spending on train inspections by an average of 8% a year from 2017 to 2021" and have just recently announced that they will "eliminate 7% of its management and staff positions as a cost-cutting move." I would much rather have Chris working in a safe environment with enough coworkers to support him when needed rather than save a few pennies on the dollar and increase the likelihood of derailment.

[Farmall_H]

Thank you chris shirley and Norfolk southern. You do great things for our company

[CSX]

Alright nice information NS!!! You guys are the best railroad and same for CSX As well!!

[chrisbarr]

In everything, we should treat others the way we want to be treated.

Imagine a world where everyone did that. Little crime, no wars, etc.

[conrails]

Wow, Casey Thomason another good example of a hard working local man

[the-terrible]

Thank you for the information, you guys are the best, @norfolksoutherncorp, you too, Chris Shirley.

[Cryptonymicus]

Been a railfan my whole life and gotta say that East Palestine and NTSB make NS look like just another big corporation with no regard for the rule of law or anything except greed and profits.

[michaelengland]

I can't wait to become a railroader

[Matthewdavenport-kl]

atleast he maybe wont derail the trains