Symantec uses ServiceNow to Enhance Visibility and Improve Employee Experiences

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A Fortune-500 security software provider with 12,000+ employees, Symantec turned to ServiceNow when it needed help with insights into incidents, to reduce outages, and improve their employee HR experience.

After insourcing IT operations, Symantec wanted to align IT costs with service offerings and improve IT agility. It chose ServiceNow® IT Service Management to help established a central service digital hub. “ServiceNow really has become the operational hub for everything we’re doing in IT,” say Symantec CIO Sheila Jordan.
  1. ServiceNow
  2. software provider
  3. security software
  4. symantec
  5. reduce outages
  6. case study video
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