Integrate Dialogflow with Telephony Gateway

In this episode of Deconstructing Chatbots, +Priyanka Vergadia will show how to enable telephony Gateway in your Dialogflow agent to build conversational IVR (interactive voice response) solutions that integrate with the rest of your call center network.

product: Cloud Dialogflow API; fullname: Priyanka Vergadia;

#DeconstructingChatbots

[koshiro]

This episodes are awesome... keep the flow guys, you rock !!

[ashishajmani]

hi, instead of using this number for Inbound, can I use it as Outbound to call customers ?

[pad]

Hi, I really interested in Dialogflow. I think this machine is amazing. I really appreciate your adding the Indonesia language to your language reference. Adding telephony and sentiment features in this language will be awesome. Can't wait for your improvement

[bridgeforseniors]

Hi, Priyanka, the phone gateway is really cool. I'm going to check out the workspace enterprise version. Thank you so much, I enjoy all of your videos.

[RaviShankar-jmqw]

Thanks for the information. Really helpful!

[bramvanneerven]

Hey Google! Any idea when we can enable Telephony Gateway for Dutch Dialogflow bots? Would really be a game changer :)

[indraniganguly_ig]

Hi! Where can we see the duration of the call being made? Both inbound and outbound. Thank you in advance.

[ambitsoftware]

Thanks for sharing this. Is it possible to authenticate the user when making external API calls on a voice BOT? If we need to return user specif information e.g. give me my morning briefing/ What's my account case count today ?

[itconsultant-monjane]

Yes, nice feature!!! Tested, Although using Portuguese in my intents!! :)

[jonathanclifton]

Why doesn't my account have the "integrations" option on the sidebar? I even upgraded from "trial" to "ES Dialog Flow" but it still won't appear. Does it need to get activated from inside google cloud admin or something? Similarly I don't have "prebuilt agents" in the sidebar.

[mengmeng]

excellent video, can we map the number to 1800 number as inbound number? thx

[rutaradiya]

can we have UK numbers? Its only showing US numbers! Can't really choose the country as United Kingdom as there is not any country other than US! Any reply will be helpful. TIA

[BangkokBubonaglia]

How can we do custom voices with DialogFlow? That synthesized example sounded awful.

[poovarasanparthiban]

Is there a possibility to consume dialpad inputs from phone

[daiangan]

This video has more than 2 years now and still only US numbers are available. Any update about including other countries?

[lifescience]

I built the automatic answerer, but after three days, I cannot recognize me. What should I do?

[hrishikmehta]

What will be the overall cost of integrating It with Dialogflow?

[prachinainawa]

After integration, if i update my chatbot, then do i need to integrate again?

[Passion]

Why google dialogflow phone gateway do not provide google hosted indian phone number

[sarvanisah]

How to get indian phone number in this telephony gateway.