Watch Before YOU Buy 😱MY SHOCKING STORY | The REAL REAL | Pre Loved Luxury

Today I share my detailed experience buying a pre loved luxury purse that turned out to be Fake! Watch this before you buy a used luxury item, so that you know what to look out for and steps to take yourself…just in case.

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In my purse:

Keys (Items on my keys besides car keys)

Foldable Purse Hooks that I have purchased and Love

Items in my background:
Coupon Code: SG25

Affordable Sunglasses I like at Amazon:

🌷OUTFIT OF THE DAY
WHBM Chenille Long Sleeve Top SOLD OUT

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[StylishandGrateful]

Hope my story helps someone.👜 The ONLY place I will buy preloved items from is Fashionphile. If you are in the market. I’ve bought, sold, returned, and had no issues with them. But The Real Real I’m SOOO done with.

[blondebytheriver]

What’s scary to me is that The Real Real will try to resell this fake bag to another unsuspecting customer!

[conniemerritt]

They can’t even determine if the purse is the SAME COLOR, on their first attempt, as the purse they sold you, yet they think their authentication process is infallible? How ridiculous!! Thank you for sharing this eye-opening experience!

[peggyellis]

I would have filed a dispute with my credit card company AS SOON as I was told the bag was not authentic. This is a nightmare story!

[AnnieParkerConfidential]

GREAT video. Your experience with TRR is not an anomaly. It's typical of how they do business (I was a VIP Consigner with them for 8 years). I had virtually the EXACT experiences w/TRR on THREE separate occasions, with a slight twist. I attempted to RE-CONSIGN items I had purchased FROM TRR the previous year - and TRR actually REJECTED the items, claiming that they were (I also posted a full 'warning' video about TRR disreputable practices, a few months ago).

Most recently - I had purchased a Bottega chain cassette bag from TRR March 2022, then decided to RE-Consign it with them 1 yr later (March 2023).
I received notification that the bag "was NOT authentic." I sent them a screenshot from my Account History proving that I had purchased the bag FROM their site the previous year, and demanded a full refund for selling me a fake bag (for $4k, btw).

SAME run-around experience as you - it took 2 months, multiple emails before they QUIETLY refunded me without a word. SAME experience with (2) Chanel belts. Purchased from TRR, tried to RE-Consign, TRR rejects them as "fake." Again, I was able to send them proof that they were TRR purchases, and demanded a full refund OR consign the items. NEVER, EVER, EVER again will I Work with TRR in any capacity.

Oh - and they LOST an Alaia bag that I sent in for consignment. Still dealing with that. They are a disreputable company. When experiences likes ours are the norm - it's not by mistake. It's purposeful. Thank you for speaking out - it's important. ;-)

[bethbounds]

That’s So frustrating! I bought a Dior saddle bag from Poshmark. The day it showed shipped Poshmark emailed me and said the purse turned out to not be authentic and the shipment had been canceled and my account had been refunded. I expected it to take a few days for the money to actually show up in my a count. No, it was already there. Cudos to

[tarreemhacaruso]

The Real Real’s Customer Service is HORRIFIC. Someone needs to start a class action lawsuit against them for their practices

[meursaultscourtroom]

RealReal could have done the right thing, instead 83k people now will think twice about buying from them. Not very smart on their part.

[deborahscoza]

I’ve looked at purchasing from the Real Real but when I read all sales were final that was a deal breaker for me. Also, they never had enough photos of the bags to really see up close. I’m so glad you got your refund! Thanks for sharing.

[cassandrawilliams]

Wow, I will NEVER shop at the Real Real. This is sad. Thank you for documenting and sharing your story.

[sock_account]

This was eye-opening. I am so glad you followed through and are sharing your experience. Almost as shocking as the fake purse they sold you is how they then accused you of not returning the original purse. I am so glad you didn't allow yourself to be bullied. "Buyer beware" is not just a cliché, unfortunately. While I am sorry this happened to you, how you handled it is a lesson for all of us. Thank you.

[summerbumpkin]

Good for you spreading the info about what scammers the Real Real is…it is obvious they have used these tactics and have gotten away with it, but clearly theydidn’t know who they were dealing with! Well done for not backing down.

[thezenoflux]

I love the line "I did not remain calm". (clap) (clap) Sometimes we have to let them have it. They were legit pulling fraud. Imagine how many people they have conned already and probably continue to con. Thank you for taking one of the TEAM. Now we all know what the gig is and we are not here for it.

[MelissaAnne]

This happened to me a few weeks ago!

The RealReal sent me a fake Tory Burch. The boutique confirmed it, but TRR refused to admit they sold a counterfeit. Eventually I did get my money back, but it was a hassle.

[trafficjam.]

The only time I wuld spend that kind of money on a purse is when I'm walking into THE STORE... not online😉 thanks for sharing!

[O.Oj.]

I have ONLY ever heard of nightmare stories about the real real! It’s actually shocking that they are, not only still in business but so big. Thank you for sharing!

[Atypical]

I buy preloved ONLY from sellers in Japan on eBay.
As a fan of LV vintage, i find fantastic deals.
Ill pay around 250 USD give or take a few.
Then, I send the bags to LV repair for vachetta and hardware replacement.
Even with the price of replacement for vachetta and hardware, it’s still a great price.

[mixedandknot]

When I first heard about The Real Real it was when they first started business, I bought a monogrammed Celine bag. It stunk high heavens and I contacted them and they reduced the price. It turned out that it was an original bag as I took it to the store years later and it was a unique design, BUT I added coffee beans (I love coffee) and two years afterwards the smell went away. I was lucky but I heard many negative stories afterwards. No more preloved for me after this podcast. Thank you very much.

[annamarierogers]

Your story rings true for me. A couple of years I purchased a pre-loved David Yurman bracelet on eBay. Once I received, I took to my trusted jeweler and...shocking...a fake bracelet. Took me a month or so to sort things out, but eBay contacted the seller and he refunded me 100% of my money and was then taken down by eBay. Definitely shying away from these sites. Thx for sharing.

[Blondie]

Thanks to share your experience. I truly hope this helps many others. My sister purchased an LV bag from the Real Real and I have no doubts it’s counterfeit. I have the same bag, smaller version purchased in an LV store so very familiar with the bag. Also studied which colors and leather types. LV never released the color she bought from RR. She was so excited and it was a purchase she planed for and budgeted for some time. I didn’t have the heart to tell her. She was very happy. My husband also suggested to leave it at ‘ignorance is bliss’. In her part of the US, small town USA, no one will know either. So we let it be.
I took this lesson and will not purchase anything from the Real Real. If counterfeits are slipping through to shoppers something is seriously wrong with their process and business model to authenticate items.