[1515] This Eufy Smart Lock May Frustrate You (Model E110)

[zombie]

LPL: *Going into long detail of the awful frustrations you'll have trying to get a key properly cut for this Eufy lock*
LPL: So anyway we're using a wave rake for this 👍

[GeneralArin]

The amount of companies that just slap a cheap lock onto an otherwise expensive product is embarrassing

[efaxdi]

Customer: Asks the locksmith to make a duplicate key for their Eufy smart lock.
Locksmith: Hands them the wave rake and the turner.

[IstasPumaNevada]

Eufy's choice of key reminds me of DRM on video games; inconveniences legitimate users, while doing virtually nothing to actually stop people who have ill intent.

[rayoflight]

It is not the first time I hear the Eufy name. Then I recalled the controversy Eufy had with Linus Sebastian here on YT, who pulled out of the sponsorship he had with Eufy. This happened because an Eufy camera promised maximum privacy, while Linus discovered that this door camera was uploading the pictures to a server in China.
Not surprised they made an unsecure lock with a non - copyable key.

Thank you LPL for all the enlightenment about security, that you provide to all your subscribers.
Greetings,
Anthony

[Ben-fdws]

So what you're saying is that if someone buys this Eufy lock, they should pick up a genesis set instead of bothering to have keys cut?

[TysonJensen]

So on the third trip the locksmith sells you a wave rake and teaches you how to use it. Neat.

[theHalberdAI]

Bloody hell, I knew exactly what this video was about right when I saw the title. As someone who works in a Frattallone's hardware store, I ran into this EXACT same issue a couple weeks ago. Customer brought keys in to be cut earlier in the morning, was cut a set of four SC1s and sent on her way. She came back later that evening while I was there and said her keys didn't work on her lock. She figured the were too thick, so I thought, "Oh, maybe she needs some SC9s instead!" (They're a tiny bit on the thinner side and have a slightly altered keyway.)
So I inspected them and noticed the grooves were the complete opposite way around from a standard Schlage keyway. I then asked her what the keys go to and that's when she described her Eufy smart lock. (Same model and all.) Thankfully I compared her keys carefully against my KW1 blanks before I cut any and noticed the length difference. Though I think I might've used WR5 blanks in my case? Can't remember. We refunded her for three of her SC1s and just swapped the fourth with whatever I cut for her. She was nice enough about it after I explained what had happened, though! Haven't seen her or the key I cut for her since. :P

But in any case, it's hugely frustrating for both parties. For one, it heavily inconveniences the customer. Besides having a nonstandard lock with an obscure (and insecure) keyway, it means they have to burn gas driving back and forth between home and the location they had their keys cut if the discrepancy isn't caught. AND it makes the vendor look bad. But even if the vendor catches the discrepancy, there's still a reasonable chance they may not know how to replicate the key, and the customer goes home empty handed (and possibly furious) anyways.
I could see the justification for a nonstandard keyway on a smart lock if it offered a higher degree of security, but being wave-raked open is just not acceptable.

Many thanks to you, LPL. Most of my lock and key knowledge comes from your videos, and it's been invaluable help with my job! Cheers.

[_Bumby_]

Just imagine at the company pitch for this lock…

“So we are going to have a key for this lock that isn’t available anywhere else on the market and takes extremely long to make a duplicate of.”

“Ah I see, that must mean that it would be more secure than your average lock on the market, right?”

“Well…”

[Arrowkill]

I used to work for Ace for 5 years and honestly things like this were fairly common. I used to manually file down keys that had too long and once I realized they were fairly common I was always on the lookout for things like this. A first time buyer really should be told things like this and I am glad you are around to do so! The average employee won't be on the lookout for keys like this for sure.

[Sting_ray]

Eufy has been under fire in the tech/smart home space recently for streaming unencrypted video from “smart” cameras in people homes to anyone who can guess the link, and lying about it in their marketing. So this lock is basically par for their course.

[EnsignRedshirtRicky]

Eufy's new slogan: Easier to bypass than to get a replacement key.

[ledlebrgr]

This is the only lock that DESERVES the wave rake!

[blahhotel]

Locksmith here. I have come across these keys before, from a couple different cheap manufacturers. I have missed the different head before, and when it came back, i noticed it was a KW1 with a Schlege head. Once i recut it, i noticed that when i shoulder stopped it, the blade came short of the new blank. Shoulder stopping is standard in my area, as it guarantees that even if the key is shorter, you will notice because it will cut off most of the tip. After which, one can file/grind off the remaining finger below the chuck. The only way this could be an issue is if the key is code cut and not compared. I could see some newer locksmiths missing that (i was there). It is good to spread the knowledge of the different heads, as that is a pain, but having a shorter key shouldn't make a difference as long as the locksmith is competent.

[brycesmith]

As my grandpa would say, "A lock just keeps honest people out"

[DarkPriest]

I haven't been watching much in the past year or two, but I think this is the first time LPL mentions anything about "frustration" for a lock

[HALDikopter]

Every time the wave rake comes out at LPL, it sends chills down the manufacturer's spine.

[urbypilot]

From security cameras that broadcast the recordings to the world, to door locks that can easily be picked, Eufy has you covered!

[ArchaeanDragon]

That takes "Security by Obscurity" to a whole 'nother, physical level.

[emjay]

I'm pretty sure that was a fluke. Dude forgot his own format. 😂

But for real... I love your channel and content. Thanks for the years of entertainment and education.