[CASE STUDY] How to Craft Business Processes that Uplift the Service Experience

Want to know the secret to turning a customer into a loyal fan? All it takes is one small shift.​

​In today's competitive market, understanding and influencing how customers view your brand is more crucial than ever. And when you actively shape your customers’ perceptions of your products, services, and overall brand, you earn new levels of customer loyalty and satisfaction. ​

​The best part? You don’t need to overhaul your entire organization to make this happen. Sometimes the smallest change turns casual buyers into staunch advocates for your brand. But to know which changes will make a big impact, you must pay active attention to what your customers want. When you do, you’ll become a superstar in your customer’s eyes.

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Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

Stay in touch with Ron on social media!