Reimagining Digital Customer Engagement - AWS Online Tech Talks

Now more than ever, customers expect companies to keep them informed and proactively offer help, rather than just waiting for them to call the contact center or find answers on website. In this tech talk, learn how companies are using machine learning and automation in Amazon Connect to improve customer satisfaction and business outcomes with inbound and outbound customer engagement.

Learning Objectives:
- Discover how outbound communications can be just as important as handling inbound customer contacts
- Learn how businesses are strategically implementing inbound and outbound customer engagement channels in their contact center to improve their customer experience
- Follow our demo to learn how you can do the same and get started with Amazon Connect

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☁️ AWS Online Tech Talks cover a wide range of topics and expertise levels through technical deep dives, demos, customer examples, and live Q&A with AWS experts. Builders can choose from bite-sized 15-minute sessions, insightful fireside chats, immersive virtual workshops, interactive office hours, or watch on-demand tech talks at your own pace. Join us to fuel your learning journey with AWS.

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