ALL NEW GUITAR CENTER EXPERIENCE

Baxter and Jonathan are here to talk about the all New Guitar Center Experience. We think you will enjoy the new direction GC is going in. Let us know if you have checked out the GC near you lately?

115 NE Broad St, Southern Pines, NC 28387
910-725-0807
SHOP HOURS : MON - SAT 11AM - 5PM, SUN 12-4PM

[jl]

The “Guitar Center Experience”. We all love it. You walk into a GC with a pocket full of money, in search of the perfect guitar, and… an employee. After thirty minutes of searching (for the employee), you snap out of it and ask yourself.. “Why do I keep entering into this God forsaken, barren land of sadness and frustration? Never again, I say! Never again!”

[tomperkins]

When I worked in our local GC I would ask, as soon as a customer walked in, if they needed any help. If not, I'd leave them alone but check in every 10 minutes or so. If they needed help I'd stay with them to answer whatever questions I was qualified to answer and if not, get another associate who could. Even though I only worked three days a week I had several months with the highest sales. Customer engagement is everything. And I didn't "sell" things. I just talked to the customer and developed a proper relationship for their time in the store. What I sold was myself, not gear. I had a lot of people who requested me and that is always the goal.

[jeffreydunegan]

Went to GC last week to buy an amp. Very few amps in stock. Not one employee offered assistance. Went home and ordered from Sweetwater.

I worked for GC for years. The customer experience is long gone.

[drewcaster]

Tried to buy a used delay at GC and it would only turn on if I pushed on the switch with my hand because it had obviously had something fall on it and smash it in. I said I’ll still take it with a discount because I mod pedals and could swap the 3PDT and they said nope full price…which was $10 less than the new pedal. Still listed on the site 4 months later.

[chester]

THE LOCKS ARE OFF!!! Went to the GC in Pasadena, CA and virtually every guitar was unlocked and playable. There was a Fender Ultra on the bottom row next a Squire. I walked into the acoustic room and immediately played a $3400 Martin. No waiting for permission, keys or ladders! A great experience… except that it took forever to get a salesperson to ring up a simple set of strings. Great store, way understaffed.

[jessesadikman]

The GC in Rockville MD outside of Washington DC had a bunch of pedal boards with killer pedals hooked up to amps to play through. Really cool idea. Much more inventory as well.

[cmel]

Always loved Guitar Center. Live in north Chicago Burbs we have some good guitar centers here, three that are close to me. Have probably bought 20 guitars over the years and never a problem with service or any issues were always taken care of. Return policy is great you have 45 days to decide if you want to keep it. Actually bought 3 used ones in the last month they have some great price cuts at the moment. Got an Epiphone Custom Les Paul with a hard shell case for 400 bucks, they go for 899 without a case, an Epi Les Paul Junior for 200 bucks. Keep it up Guitar Center.

[stevecraig]

I got a cable yesterday at GC. They were nice and helpful.

[davidmcaninch]

Unpopular experience: the Guitar Center I go to in Plano has always been great to me!!! They know me by name, and I know most of them. We love talking with each other and it’s a great experience for me.

[fryrocks]

The box from Hellraiser that calls the cenobites is the "Lament Configuration". Which hopefully will be available at these upgraded GCs

[jameshumphrey]

I vultured into a Sam Ash yesterday to scavenge some home studio gear. On my way out I remarked to the guys to said hello to me on the way in: “You know, when I saw the news you guys were closing, I was like, damn, there goes my part-time retirement job.” They smiled a little glumly, and one shook his head and said, “You don’t want to work here.” I said, “Well, it beats Guitar Center, doesn’t it?” They looked at each other, shrugged and nodded.

[cooperwallace]

The acoustic room in the Indy area store had me worried a couple months ago. Standard J45 behind glass when they used to be right on the back wall within easy reach.
Stopped in a couple days ago and was relieved to see things looking more like they used to. A lot of lower end Martins, high end Gibsons, and huge variety of Taylors throughout. The BACK-back room looks like it’s going to be their used acoustic room. I’d maybe rearrange some stuff if it were me, but it was good to see something of a return.

[MikeysMuch]

The black boxes are called whisper rooms. They can be installed in a facility without the need of a building permit. Depending location and zone. They are a very cost efficient solution for a company that leases space.

[somedude]

The Guitar Center in Nashville has made a quantum leap over the last couple of months. Customer service and especially the used instrument inventory has been a focus for them, and it shows!

[shawnhuff]

Guitar center in Roy Utah is where I go it's nice when I can go in and pick squier Guitars and bass guitars off the wall and they're set up properly and frets are clean and polished and no sharp ends and all the instruments are in tune and ready to play so i can decide what to buy and having more pedal effects and choices in strings and picks and books and cases 😀😊

[gergemall]

I’ve been impressed and scored some great guitars recently. My local store is great ! I’m 68 years old and played music and guitars for over 60 years. They are great and very receptive to greeting me. It’s in CRESTWOOD MO. OUTSIDE OF ST LOUIS.Missouri

[stratmagic]

I have been working at GC for 7 years both full and part time. I took the job instead of retiring. I have extensive sales experience and know a lot about gear. We are understaffed and the younger associates don't know anything about guitars and amps. They are lazy and don't clean up after themselves. I have finally reached the point where i am going to quit. GC is not salvageable.

[seanzinger]

In 2002 I went to a huge group interview for a sales position at a new GC opening in Nashville. The competition was fierce just to get to the next stage. There were about 100 of us in the first stage. Met at a big hotel lobby downtown.

I didn’t even make it to the next stage.

[kelly]

I bought my first electric at GC, the "used car salesman" pressure routine was intense and annoying. I went into the other GC in the area a few months back to get a travel guitar, but the only guy I could find wasn't willing to go get the missing parts out of the box for the display unit so I could actually see how it fit me. Gave up, went and ordered it online. Never again.

[Earthshaker]

I went into the GC location in Hickory NC a couple of weeks ago, a really good selection of everything.