LiveChat: Basic Chatting Features Explained

LiveChat is a robust chat and help desk software designed with online businesses in mind. It enables firms to deliver customer service on the go via web, desktop, and mobile apps and gather customer requests after hours using a ticketing system or ChatBot.

The solution allows you to attract customers with personalized invitations to chat and generate leads using pre-chat surveys, CRM and email marketing integrations.

Chatting is also more convenient for customers than phones and emails. Live chat software helps companies build better relationships with clients and grow sales even up to 30%.

Plus, using LiveChat you can provide support not only on your website but also on your social media fan pages. Accept questions from your Facebook fans and future customers within the LiveChat dashboard and access all your conversations in one place.

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Hi, great to see you here! :)

We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.

PS. We know that’s a lot. We’re pretty proud of that.

[mohdmashhood]

Hello how to change starting message ( hello. How may i help You)

[kevinsitepu]

how to put into all in one messenger??

[neilhansen]

Hi live chat. We need some help. One of our directors, Adrian has left the company. He owns the account to pay for your service. How can we get the admin back on this service