Customer Experience Award - ABSL Awards Gala 2019 - Stefanini Romania

The Jury appreciated most:
• The approx. $54K saving and a total of 2.5K hours of disruption time avoided
• The increase on speed of resolution thus minimizing organizational downtime at the same time
• The end user visibility over IT organization
• The enhanced communication between organizational layers and across regions

THE WINNER FOR THE CUSTOMER EXPERIENCE AWARD IS:
→ STEFANINI ROMANIA
With the project: TRANSITION TO QUALITY OF EXPERIENCE

→ 2nd PLACE: HEWLETT-PACKARD ENTERPRISE with the project CUSTOMER THERMOMETER TOOL

→ 3rd PLACE: MICHELIN ROMANIA with the project: CUSTOMER ROOM