ServiceDesk Plus overview demo

ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.

In this video, we will discuss

00:00 - ServiceDesk Plus Overview
2:40 - Request Management
16:37 - Solution Management
20:25 - Problem Management
24:33 - Change Management
34:16 - Project Management
39:50 - Hardware and Software Asset Management
56:25 - Configuration Management Database (CMDB)
1:02:54 - Purchase Management
1:08:05 - Contract Management
1:10:35 - ServiceDesk Plus Integrations
1:14:17 - Reporting

Watch other features in ServiceDesk Plus:

To learn more about how ServiceDesk Plus can help your ITSM efforts, check out our other resources.

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[ibnmasr]

suggestion to remove the background music and enhance voice recording quality

[vkmemes]

Clear cut explanation you guys really nailed it, kudos to whole team.. It's going to help me a lot in my interview thanks guys lovely presentation ❤❤❤❤❤😇😇

[nileshjrathod]

Eliminate the background music from the video. It can be quite bothersome and diverting when trying to focus on the speaker's audio.

[DarwinVino-lm]

Please reduce or eliminate the background sound it's so loud than the voice of the tutor.

[JackAldrich-cj]

I use different programs that are simpler, but like yours for labor hours.
Can you eliminate ticket hours because I can’t stay on one project at one given time as a supervisor too many tickets I’d rather have a picture and description only- we can fill in under description time frame, because managers don’t want to complicate time only a quick view only to close out?

[manageengine]

Integrating AI into your IT infrastructure is not easy, and the majority of the respondents from our latest survey agree with this assertion. To help IT teams like yours better prepare your AI roadmaps, we have published an exclusive industry survey report in conjunction with the Service Desk Institute.

Over 150 IT leaders have shared their views on the adoption of AI in IT, including top challenges, popular use cases, and governance and compliance issues.

[Glo-Blades]

Bad music, reverb-y audio. Poorly done.

[keithmckay-up]

remove the damn music its distracting while i'm trying to focus on LEARNING. FFS