AMC's DaVinci for Twilio Flex

AMC Technology's DaVinci for Twilio Flex allows contact centers the ability to consolidate the communication channels they use into a seamless agent experience. Our DaVinci Agent embedded UI provides agents a best of breed solution for managing all customer interactions within CRM business applications such as Salesforce, Microsoft Dynamics, SAP, ServiceNow and Zendesk.

In addition, DaVinci is the industry’s first and only cloud based contact center platform with pre-built apps for CRM/CSM integration and scales to fit the needs of any organization. The open framework allows you to quickly chose and configure the channel apps needed (cloud and
premise) to run a fully integrated contact center. Plus, its backed by the experience AMC has brought to the industry since 1995.