Hisense Opening brand show

[JC_ONpoint]

I had order a 65 inch tv back in August when I first moved in my new apartment. The tv looked great for the first week then about 30 tiny white dots started appearing on the tv screen. I contacted Hisense warranty and they sent an agent to field destroy the tv because it had damaged pixels. The agent came in and broke the tv by scratching the screen and I was told to discard it. Then they sent me a replacement with Estes forwarding worldwide very unprofessional company if you search them up is just a bunch of people complaining because their product was delivered broken with Estes forwarding. So Estes forwarding delivered a broken tv and before they left I told them I had to check the tv before them leaving they said I wasn't able to turn on the TV because it was dangerous and if it was damaged to contact Hisense because it wasn't their job. So the TV was broken I immediately contacted Hisense 20 minutes later after the tv had been left in my living room. Hisense explained to me to sent them pictures of the tv and a picture of the shipping box and the shipping label. I explained to them that I didn't have the shipping box because the delivery company took with them so there was no way for me to sent that information so they told me to just email them the pictures of the tv. I emailed them then they sent me another email saying I had to sent pictures of the shipping label and in the email I stated twice that I didn't have the shipping box because the delivery service took it with them. After I had been patiently waiting for them to give me a call and nothing. I called Hisense warranty and I explained my situation then the customer service person told me to resend the pictures. I resented the picture and once again they told me to send pictures of the shipping box and label and I explained to them I had already stated over email and phone that I don't have the shipping box because the delivery company took it with them. Then they gave me a new case number after they had been playing around and wasting my time now they want me to sent back the broken TV for repair. HORRIBLE SERVICE DO NOT TRUST HISENSE