Call Centre Helper - Webinar Replay: Simplify your Self-Service Strategy

Webinar Timeline
00:00 Introductions – Rachael Trickey, Call Centre Helper
0:04:28 Poll with results from the audience. Asking "What is the Main Driver in your Organisation for Self Service?"
0:06:09 Paul Weald, Contact Centre Innovator Presentation
0:16:00 Top Tips, Opinions and Questions from the audience
0:21:39 Dave McMahon, NewDay Presentation
0:36:23 Quiz
0:40:05 Jay Gupta, Talkdesk Presentation
0:51:59 Top Tips, Opinions and Questions from the audience
0:59:38 Winning Tip

In this webinar we look at practical ways to simplify your #self-service strategy and improve #customerservice.