ServiceDesk Plus (Cloud) Masterclass - Enterprise service management (ARCHIVED)

Here's the agenda:

1. Creating and setting up service desk instances for all your non-IT departments in under 60 seconds.

2. Establishing a central ESM portal that's accessible by all your end users, across all departments.

3. Implementing department-specific service management workflows.

4. Using built-in templates and service catalogues for each department.

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