NCompass Live: Transforming Library Staff Learning Through Technology Skills Assessments

Recorded on June 14, 2023.

Technology skills assessments are tools used by supervisors and managers to gauge competency in key subject matter areas. These assessments can be powerful tools for identifying common skills gaps, allowing libraries to make objective decisions on how best to close those gaps. Even more concerning is that frequently these technology skills gaps are related to proficiencies in areas with large impact to your organization, such as cybersecurity and cloud computing, making these gaps detrimental if unaddressed. By utilizing technology skills assessments, libraries are able to take factual data into account when deciding how to best train their staff.

We conducted pre-training technology skills assessments for library staff in several libraries, identifying the common gaps of knowledge among staff members. We then provided free training, and followed up by conducting post-training technology skills assessments to ensure that staff increased their knowledge. Staff reported that they felt more comfortable helping patrons and students with their technology issues, and supervisors reported that they had more confidence in their staff’s ability to both use technology and assist patrons and students with their technology needs.

In this session, we will provide attendees with a sample technology skills assessment that you can modify to fit your needs. We will also provide a list of resources for free technology training. In addition, you’ll learn how to conduct the post-training technology skills assessment, and how to determine if more training is needed.

Presenters: Regina Burgess, Director of Professional Development, Panhandle Library Access Network, Inc. and Diana Silveira, Novare Library Services.